Luis Romero
Englewood
Summary
Experienced General Manager with 25 years of progressive leadership at Cassie's Italian Restaurant. Advanced from Host to Server to Manager through dedication, performance, and operational excellence. Skilled in overseeing full-service dining operations, leading high-performing teams, controlling costs, and delivering exceptional guest experience in a high-volume Italian environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Cassie's Restaurant
2006.06 - Current
- Oversee all daily operations of a full-service Italian restaurant
- Lead, hire, train and supervise front-and-back-of-house teams
- Create staff schedules and manage labor costs
- Monitor food costs, inventory, and supplier relationships
- Ensure compliance with health, safety, and sanitations regulations
- Handle guest concerns and maintain high customer satisfaction
- Drive sales through strong leadership and service standards
- Train and mentor staff to support professional growth and retention
Host and Server
Cassia Restaurant
2001.06 - 2006.06
- Delivered exceptional service in a high-volume dining environment
- Developed strong menu and wine knowledge
- Managed reservations and coordinated guest seating
- Maintained welcoming and organized front-of-house operations
Education
Associates in Science -
Bergen Community College
Paramus, NJ05.2011
Skills
- 20 Years Leadership Experience
- Budgeting & Financial Oversight
- Health, Safety, & Sanitation Compliance
- Strong Communication & Leadership Skills
- POS System Toast
- Effective leader
- Team player
- Problem resolution
- Leadership and team building
Certification
food handler
Languages
English
Spanish
Timeline
General Manager
Cassie's Restaurant
2006.06 - Current
Host and Server
Cassia Restaurant
2001.06 - 2006.06
Associates in Science -
Bergen Community College