Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Norma Botello

Mission,TX

Summary

Knowledgeable Case Manager experienced in coordinating care for all individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with a passion for helping others.

Overview

14
14
years of professional experience
1
1
Certification

Work History

AMH Case Manager

Texas Tropical Behavioral Services
10.2024 - 04.2025
  • Case management: Assists in accessing medical, social, educational, and other appropriate services.
  • Care coordination: Organizes client care activities and provides safe, appropriate, and effective care.
  • Assesses clients’ needs and authorizes services to meet the identified needs.
  • Coordinates service delivery.
  • Coordinates the development of the Person-Centered Recovery Plan.
  • Provides Crisis Prevention and Management services when needed.
  • Monitors service(s) delivery.
  • Provides psychosocial rehabilitation to clients authorized for services.

Receptionist

Pina Psychological Services
10.2023 - 08.2024
  • Answer all calls
  • Scheduling of Patients
  • Managing of front desk
  • Processing of court affidavits/documentation
  • Processing of supplemental educational documents for local school districts
  • Translating clinical intake sessions
  • Administered Mental Status Examination Interviews
  • Billing and Collections Processing
  • Administered Immigration Evaluation Interviews

Crisis Counselor Intern

Crisis Text Line
10.2022 - 05.2023
  • Confidential Crisis Intervention
  • Risk Assessments for client safety
  • Participation in culturally competent practice training and client sessions
  • Bilingual Client Service Reviews and Services
  • Monthly Continuing Education
  • High-volume interventions during peak periods and triage of client escalation

MSW Intern

Nueva Luz Foundation
05.2021 - 10.2021
  • Administered Intake Assessments for determination of services
  • Administered Violence Against Women Act Visa (VAWA) Interviews
  • Administered T-Visa Interviews for victims of human trafficking
  • Administered General immigration visa Interviews
  • Submitted assessments for psychological diagnostics and legal teams
  • Team Therapeutic Counseling Sessions
  • Individual Counseling/Psychoeducation sessions
  • Front Desk Management
  • Scheduling
  • Session Documentation
  • Presenter/Trainer: Trauma Informed Care, etc.
  • Team Organization of Community Events and Branding Showcase

Co-District Director

Prosumer International-Rio Grande Valley
11.2017 - 02.2019
  • Support Sessions for Members
  • Co-facilitate groups
  • RGV Newsletter Maintenance
  • Community Engagement through event planning
  • Resource/Funding Management

Certified Peer Support Specialist

Hope Family Health Center
01.2017 - 02.2019
  • Facilitation of Group Therapy Sessions
  • Individual Sessions with Peers
  • Administered Client Evaluations through Evidence-Based Practice and Evaluations such as PHQ9, Duke, RAS
  • Data Collection for Grant Writing
  • Hope Warm Line
  • Participation in Monthly Continuing Education
  • Community Engagement through event planning and community education

Board Member

American Foundation for Suicide Prevention South Texas Chapter
10.2015 - 02.2017
  • Community Event Planning
  • Community and Higher Education Campus Presentations
  • Volunteer Recruitment and Application Processing
  • Fundraising
  • Community Training
  • Advocacy

Clerk

Benchmark Family Services
06.2016 - 12.2016
  • Community Engagement through foster parent case file facilitation
  • Database Management
  • Record keeping for State Licensing
  • Presenter/Trainer
  • Quality Assurance

Guardian ad litem

CASA of Hidalgo County
04.2011 - 04.2015
  • Monthly / As Needed Home Visits
  • Crisis Intervention to children and families
  • Referral to Services
  • Court Advocate
  • Court Report Preparation
  • Case Management
  • Client Advocacy within the Community

Long-Term Substitute Teacher

Mission CISD
01.2022 - 05.2002
  • Remote Teaching (multiple grade levels in the same virtual classroom)
  • Bilingual teaching
  • Subjects Math, Grammar, Reading, Science, and Social Studies
  • One-on-one tutoring
  • Parent/Teacher Conferencing
  • Lesson Planning
  • Referral for student services

Education

Master of Social Work -

Our Lady of the Lake University
La Feria, Texas
05.2023

B.S. - Criminal Justice, Psychology

University of Texas-Pan American
Edinburg, Texas
07.2014

Skills

  • Spanish Fluency
  • Fundamental computer proficiency
  • Experienced with Microsoft Office applications
  • Skilled in utilizing Google Classroom for educational purposes
  • Engaging presentation skills
  • Crisis Intervention
  • Data organization
  • Office Management
  • Assessment Administration
  • Service planning
  • Motivational interviewing
  • Progress monitoring
  • Multitasking Abilities

Certification

LMSW, 114054, 08/13/24, 09/30/26

Timeline

AMH Case Manager

Texas Tropical Behavioral Services
10.2024 - 04.2025

Receptionist

Pina Psychological Services
10.2023 - 08.2024

Crisis Counselor Intern

Crisis Text Line
10.2022 - 05.2023

Long-Term Substitute Teacher

Mission CISD
01.2022 - 05.2002

MSW Intern

Nueva Luz Foundation
05.2021 - 10.2021

Co-District Director

Prosumer International-Rio Grande Valley
11.2017 - 02.2019

Certified Peer Support Specialist

Hope Family Health Center
01.2017 - 02.2019

Clerk

Benchmark Family Services
06.2016 - 12.2016

Board Member

American Foundation for Suicide Prevention South Texas Chapter
10.2015 - 02.2017

Guardian ad litem

CASA of Hidalgo County
04.2011 - 04.2015

B.S. - Criminal Justice, Psychology

University of Texas-Pan American

Master of Social Work -

Our Lady of the Lake University

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