Norma Chavez
Gardena,CA
Summary
Experienced medical professional with a patient-focused approach and proven efficiency in managing appointment scheduling, patient check-ins, and maintaining accurate medical records. Recognized as a reliable team player known for adaptability and effective problem-solving in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Back Office Medical Assistant
Acuity Eye Group
08.2021 - Current
- Ophthalmology surgery scheduling
- Front Desk representative when needed
- Setting up provider exam rooms
- Patient scheduling, interviewing, encounter registration
- Preparing appointment charts, collecting copays
- Float to other clinics when needed
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Handled sterilization equipment to maintain a clean and safe clinical environment.
Medical Assistant Front/Back Office and Surgery Authorization Coordinator
Century Eye Care Medical Center
12.2016 - 01.2020
- Request authorizations for follow up visits and surgical procedures
- Answer phone calls, schedule appointments collect copays, check eligibility, EMR and ADS premier data
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Patient work up
Office Manager and Medical Assistant
Sand Surgical Cosmetics and Ophthalmologist
12.2010 - 11.2014
- Office Manager
- Medical assistant, surgery scheduling
- Filling patient data entry
- Set up providers exam and procedures rooms
- Assist providers with procedures
- Staff scheduling
- Manage two Offices and traveling to both locations on a weekly basis
- Reduced patient wait times by implementing efficient scheduling practices for medical assistants.
- Implemented new electronic health records system, increasing accuracy of data and reducing paperwork.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
Education
Medical Assistant Certificate -
UEI College
Huntington Park, CA11.2010
Skills
- Appointment scheduling
- Telephone etiquette
- EMR / EHR
- Typing and filing
- Insurance verifications
- Teamwork
- Problem-solving
- Multitasking
- Flexible schedule
Yearsofexperience
14
Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Native or Bilingual
Timeline
Back Office Medical Assistant
Acuity Eye Group
08.2021 - Current
Medical Assistant Front/Back Office and Surgery Authorization Coordinator
Century Eye Care Medical Center
12.2016 - 01.2020
Office Manager and Medical Assistant
Sand Surgical Cosmetics and Ophthalmologist
12.2010 - 11.2014
Medical Assistant Certificate -
UEI College
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