Norma Coleman

• Connected inmates to family members, community services, attorneys, courts and other correctional facilities.
• Recruited volunteers from the community to oversee inmate programs and added new programs when needed.

Sat up phone conferences between attorney and clients.Coordinated solutions to practical problems faced by inmates.Provided Notary services.Wrote letters to judges on behalf of inmates which reflected their growth while incarcerated.

• Provided security for jail inmates and documented rule infractions by writing behavior tickets.
• Prepared incident reports to document each problem and the steps taken to stop the incident.
• Tracked all inmate movement for outside activities and entered daily activities into a computer log.
• Recorded all visitors and escorted them throughout the jail.