Norma De La Rosa
San Antonio,TX
Summary
Many years of experience in the telecommunications and have worked in field since 1998 and have held many different roles and responsibilities over the years with a track record of managing complex projects at Verizon, showcasing exceptional multitasking and problem-solving skills. Excelled in delivering projects with minimal supervision, enhancing customer satisfaction through effective communication and strong time management.
Overview
27
27
years of professional experience
Work History
Project Implementation Manager
HCL
11.2023 - 12.2024
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Oversee the full lifecycle of GARM/Federal and non-GARM data orders
- Entered GARM/Federal data orders from Verizon sales team into Verizon legacy and automated databases for processing of circuit request
- Track and manage GARM/Federal and non-GARM accounts orders from submission to completion by working with internal departments, such as provisioning, testing, dispatch and scheduling to ensure milestones are met and ensure services are delivered in a timely manner
- Maintained regular communication with clients to keep them informed and engaged throughout the implementation process by sending weekly order tracker and holding weekly calls with all my customers to provide status of open orders
Project Implementation Manager
Verizon
01.1998 - 02.2023
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Oversee the full lifecycle of GARM/Federal and non-GARM data orders
- Entered GARM/Federal data orders from Verizon sales team into Verizon legacy and automated databases for processing of circuit request
- Track and manage GARM/Federal and non-GARM accounts orders from submission to completion by working with internal departments, such as provisioning, testing, dispatch and scheduling to ensure milestones are met and ensure services are delivered in a timely manner
- Maintained regular communication with clients to keep them informed and engaged throughout the implementation process by sending weekly order tracker and holding weekly calls with all my customers to provide status of open orders
Data Provisioning
Verizon
02.1998 - 02.2020
- Manually designed customer circuit request in legacy database and automated systems
- Sent order requests and work with local exchange carriers regarding delivery of customer circuit
Order Entry
Verizon
02.1998 - 01.2013
- Received and reviewed orders from VOIP sales team, and accurately enter each order into company computer database for provisioning team
- Assisted in migration of data from company existing database to new database
- Assisted in training new employees on proper order entry procedures
VOIP Provisioning
Verizon
02.1998 - 01.2013
- · Received and accurately entered VOIP orders in database for processing
- · Sent request to local carriers and coordinated porting of numbers
- · Monitor the progress of orders until porting completed
- Participated in UAT for Verizon system (Orderpro)
Education
Skills
- Multitasking Abilities
- Self motivation
- Problem-solving abilities
- Strong time management skills
Timeline
Project Implementation Manager
HCL
11.2023 - 12.2024
Data Provisioning
Verizon
02.1998 - 02.2020
Order Entry
Verizon
02.1998 - 01.2013
VOIP Provisioning
Verizon
02.1998 - 01.2013
Project Implementation Manager
Verizon
01.1998 - 02.2023
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