Summary
Overview
Work History
Skills
Timeline
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Norma De La Rosa

San Antonio,TX

Summary

Many years of experience in the telecommunications, worked in field since 1998 and held many different roles and responsibilities over the years with a track record of managing complex projects at Verizon, showcasing exceptional multitasking and problem-solving skills. Excelled in delivering projects with minimal supervision, enhancing customer satisfaction through effective communication and strong time management.

Overview

27
27
years of professional experience

Work History

Project Implementation Manager

HCL
San Antonio, TX
11.2023 - Current
  • Manage multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability
  • Oversee the full lifecycle of GARM/Federal and non-GARM data orders
  • Entered GARM/Federal data orders from Verizon sales team into Verizon legacy and automated databases for processing of circuit request
  • Track and manage GARM/Federal and non-GARM accounts orders from submission to completion by working with internal departments, such as provisioning, testing, dispatch and scheduling to ensure milestones are met and ensure services are delivered in a timely manner
  • Maintain regular communication with clients to keep them informed and engaged throughout the implementation process by sending weekly order tracker and holding weekly calls with all my customers to provide status of open orders

Project Implementation Manager

Verizon
San Antonio, TX
02.1998 - 02.2023
  • Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability
  • Oversaw the full lifecycle of GARM/Federal and non-GARM data orders
  • Entered GARM/Federal data orders from Verizon sales team into Verizon legacy and automated databases for processing of circuit request
  • Tracked and managed GARM/Federal and non-GARM accounts orders from submission to completion by working with internal departments, such as provisioning, testing, dispatch and scheduling to ensure milestones are met and ensure services are delivered in a timely manner
  • Maintained regular communication with clients to keep them informed and engaged throughout the implementation process by sending weekly order tracker and holding weekly calls with all my customers to provide status of open orders

Data Provisioning

Verizon
San Antonio, TX
02.1998
  • Manually designed customer circuit request in legacy database and automated systems
  • Sent order requests and work with local exchange carriers regarding delivery of customer circuit

VOIP Provisioning

Verizon
San Antonio, TX
02.1998
  • Received and accurately entered VOIP orders in database for processing
  • Sent request to local carriers and coordinated porting of numbers
  • Monitor the progress of orders until porting completed
  • Participated in UAT for Verizon system (Orderpro)

Order Entry

Verizon
San Antonio, TX
02.1998
  • Received and reviewed orders from VOIP sales team, and accurately enter each order into company computer database for provisioning team
  • Assisted in migration of data from company existing database to new database
  • Assisted in training new employees on proper order entry procedures

Skills

  • Multitasking abilities
  • Self-motivation
  • Problem-solving abilities
  • Experience with Windows
  • Microsoft Office
  • PowerPoint
  • Excel
  • Word
  • Strong time management skills
  • Knowledge of voice and data networks
  • Project management

Timeline

Project Implementation Manager

HCL
11.2023 - Current

Project Implementation Manager

Verizon
02.1998 - 02.2023

Data Provisioning

Verizon
02.1998

VOIP Provisioning

Verizon
02.1998

Order Entry

Verizon
02.1998

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Norma De La Rosa