Summary
Overview
Work History
Education
Skills
Timeline
Generic

SOPHIA M. LENZ

Wilmington,DE

Summary

Dynamic Project Implementation Manager at Canon U.S.A., Inc. with a proven track record in driving process improvement and strategic planning. Adept at enhancing customer relationships and leading cross-functional teams to achieve project goals. Skilled in developing technical documentation and consultative selling, resulting in increased business revenue and client satisfaction.

Overview

32
32
years of professional experience

Work History

Project Implementation Manager

Canon U.S.A., Inc.
01.2021 - 05.2025
  • Managed execution of multiple project plans: led project meetings, assigned tasks, coordinated resources, facilitated issue resolution, tracked progress, scheduled deployments, monitored timelines and deliverables for geographically dispersed Operations, Sales, Distribution, Order Management, Business Development, Marketing, Business Process Reengineering, IT, Service, Help Desk, Change Management, and Training teams in a fast-paced environment

Designer

Custom Storage Solutions, Inc. (DBA) ClosetsbyDesign
, Delaware / Pennsylvania
01.2020 - 01.2021
  • Guided clients as a consultative advisor, delivering tailored solutions for process enhancement in home renovation projects

Digital Transformation Services Consultant

Canon U.S.A., Inc.
Philadelphia, PA
01.2014 - 01.2020
  • Increased business revenue through consultative selling of company and partner solutions for device management, data management, and digital transformation services.
  • Developed quick reference guides, process workflow checklists, and technical documentation to align with client project objectives.
  • Created Requests for Proposals (RFPs), Requests for Information (RFIs), and Standard Operating Procedures (SOPs) to streamline project execution.

Senior Regional Managed Print Services Consultant

Canon U.S.A., Inc.
, Delaware / Pennsylvania / New Jersey
01.2012 - 01.2014

Senior Imaging Solutions Specialist

Canon U.S.A., Inc.
, Pennsylvania / New Jersey
01.2009 - 01.2012

Senior Solutions Application Engineer

Canon U.S.A., Inc.
Conshohocken, PA
01.2006 - 01.2009

Digital Connectivity Specialist

Canon U.S.A., Inc.
Wilmington, DE
01.2003 - 01.2006

Market Support Representative

Canon U.S.A., Inc.
, Delaware / Pennsylvania
01.1996 - 01.2003

Sales Account Representative

Canon U.S.A., Inc.
Philadelphia, PA
01.1993 - 01.1995

Education

B.S. - Business Administration, Marketing

La Salle University
Philadelphia, PA

Skills

  • Process improvement strategies
  • Strategic planning
  • Market analysis and data insights
  • Customer relationship management
  • Business development
  • Presentation skills
  • Attention to detail
  • Team leadership
  • Trusted advisor role

Timeline

Project Implementation Manager

Canon U.S.A., Inc.
01.2021 - 05.2025

Designer

Custom Storage Solutions, Inc. (DBA) ClosetsbyDesign
01.2020 - 01.2021

Digital Transformation Services Consultant

Canon U.S.A., Inc.
01.2014 - 01.2020

Senior Regional Managed Print Services Consultant

Canon U.S.A., Inc.
01.2012 - 01.2014

Senior Imaging Solutions Specialist

Canon U.S.A., Inc.
01.2009 - 01.2012

Senior Solutions Application Engineer

Canon U.S.A., Inc.
01.2006 - 01.2009

Digital Connectivity Specialist

Canon U.S.A., Inc.
01.2003 - 01.2006

Market Support Representative

Canon U.S.A., Inc.
01.1996 - 01.2003

Sales Account Representative

Canon U.S.A., Inc.
01.1993 - 01.1995

B.S. - Business Administration, Marketing

La Salle University
SOPHIA M. LENZ