Open To Work
Jawana Daugherty
McDonough,GA
Work Preference
Summary
Dynamic Healthcare IT professional with over 20 years in healthcare technology training and operations management. Expertise in leading EHR/EMR implementation projects, ensuring compliance, and enhancing system adoption, resulting in improved workflow efficiency and $1.2M revenue growth. Committed to innovative training methodologies that drive operational excellence.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work History
Project Implementation Manager
HST Pathways
01.2026 - 05.2026
- Function as the primary contact for Centers regarding their specific product – facilitating and leading the entire implementation and training process for the assigned product.
- Facilitate center build activities to ensure comprehensive database configuration in support of implementation projects.
- Clarified client deliverables for implementation, gathered required materials, and checked them for accuracy and completeness.
- Communicate internally and externally the key inter-product dependencies related to their project.
- Provide onsite, classroom and/or remote end user training on the use of the software products utilizing the tools and methodologies supported by HST Pathways.
- Lead training sessions for facility super users, administrators, office managers, clinical staff, and physicians on HST products to support facility workflow and maximize product utilization to enhance centers’ day-to-day operations.
- Scheduled and facilitated client meetings to discuss project updates and address concerns.
- Develop and maintain expertise in the supported product.
- Troubleshoot and analyze client challenges, offering best practice recommendations informed by product and industry expertise.
- Ensured timely communication with clients to foster transparency and maintain project momentum.
- Identified at-risk projects and proactively addressed issues with project manager, team lead, and client onboarding manager to ensure project success.
- Perform, submit, and monitor all project related tasks through ticketing and project plan tools.
- Support the client through all project phases and ensure timely deliverables are met.
- Developed documentation and educational materials to enhance user understanding and support implementation processes.
- Assisted in writing operational documentation for HST Pathways staff and customers to streamline processes and improve client support.
Senior Onsite/End User Implementation Trainer
AthenaHealth
Atlanta, GA
05.2021 - 11.2025
- Pioneered enterprise-wide go-live and implementation projects for healthcare clients throughout the country, increasing system utilization and workflow effectiveness.
- Delivered EHR/EMR implementation projects, ensuring adherence to industry best practices and regulatory guidelines.
- Provided executive-level training and coaching to refine workflows among clinical and administrative personnel.
- Constructed a thorough train-the-trainer simulation program for new personnel, equipping them with critical thinking skills before live support initiatives.
- Served as chief trainer and subject matter expert for specific products and service areas, including internal medicine, neurology, orthopedics, behavioral health, urgent care, dentistry, and value-based care.
- Consulted with senior management to devise scalable technology strategies, bolstering patient data reliability and revenue cycle performance.
- Recognized for client management and leadership during key technology transitions.
Remote Training Specialist (Contract)
Hanger Inc.
, Remote
01.2020 - 06.2021
- Spearheaded national training initiatives to improve staff performance and optimize system utilization across a large healthcare network.
- Developed comprehensive training strategies that enhanced EHR usability and ensured compliance.
- Established system for measuring training effectiveness, resulting in improved training programs.
- Managed the creation of orientation and continuing education programs, incorporating modern digital learning technologies.
- Launched and maintained online training portal to give employees access to training materials on any device.
- Developed training materials and conducted sessions to ensure adherence to organizational policies and procedures.
- Designed customer service training materials and conducted training sessions for customer service personnel.
Regional Manager of Operations of Medical Records Retrieval
CIOX Health
Atlanta, GA
01.2019 - 01.2020
- Oversaw regional operations for a leading healthcare data management organization, ensuring high data quality and client satisfaction.
- Led teams of over 50 professionals, enhancing data accuracy and streamlining processes.
- Implemented quality assurance system, ensuring medical record accuracy in compliance with HIPAA guidelines.
- Collaborated with executive leadership to refine policies and implement effective performance metrics.
- Managed regional budgets, contributing to cost containment and strengthening operational margins.
- Performed detailed audits of medical records to confirm completeness and coding accuracy.
- Utilized electronic health records to document patient care and maintain precise medical records.
Practice Administrator
Wellstar Health System
Atlanta, GA
01.2017 - 01.2019
- Directed strategic and operational initiatives for a high-volume healthcare practice, generating $1.2M in annual revenue.
- Achieved top-tier patient satisfaction for 11 consecutive months while overseeing all operational aspects.
- Championed continuous improvement projects that streamlined workflows and enhanced care delivery processes, improving overall practice efficiency.
- Managed recruitment and training initiatives that aligned staff development with enterprise performance objectives, optimizing workforce capabilities.
- Collaborated with IT to modernize patient data systems, ensuring regulatory compliance and seamless integration.
- Delivered high-quality patient care while adhering to strict standards of practice.
- Implemented evidence-based practices that ensured compliance with best practice guidelines, enhancing quality of care delivered.
- Facilitated access to medical records and supplies for healthcare providers.
Implementation Analyst & Trainer
Hanger Inc.
Austin, TX
01.2016 - 01.2017
- Provided technical leadership and training to improve clinical data management and workflow automation.
- Designed and validated clinical databases, ensuring data integrity and compliance throughout extensive EMR implementations.
- Assisted in development of clinical policies and procedures, training new personnel on their application and ensuring compliance.
- Authored technical documentation, user guides, and reporting tools tailored for executive and clinical stakeholders.
- Conducted campus safety survey to evaluate student opinions, resulting in implementation of enhanced safety protocols.
Practice Manager II
DeKalb Medical Hospital
Atlanta, GA
01.2011 - 01.2016
- Led operations across multiple medical departments, effectively managing budgets and technology integration.
- Directed fiscal planning and technology adoption, improving data access and patient outcomes.
- Collaborated with hospital IT to advance interoperability and clinical communication systems.
- Established and implemented efficient workplace procedures, enhancing workflow and staff productivity.
- Ensured policies and best practices complied with industry standards and government regulations.
- Oversaw daily practice operations including billing, debt collections, security, and occupational health and safety.
- Engaged with patients, addressing concerns to improve satisfaction and trust.
- Coordinated regular staff meetings and performance evaluations.
- Partnered with physicians to formulate business strategies and enhance patient services.
- Managed onboarding and credentialing processes for physicians.
- Formulated and executed merger and acquisition strategies, fostering relationships with potential medical offices to expand service offerings.
- Oversaw pre- and post-merger integration, ensuring seamless alignment of EMR systems, staff, cultures, IT, and compliance.
- Ensured adherence to healthcare regulations (HIPAA, HITECH) and managed cybersecurity risks.
Assistant Manager
Montreal Internal Medicine
Tucker, GA
01.2005 - 01.2011
- Recruited, hired, trained, and supervised employees, developing efficient work schedules and conducting performance evaluations.
- Directed daily operations, ensured smooth facility functions, and managed inventory levels to support operational efficiency.
- Formulated and monitored budgets, managed finances, and oversaw billing and accounts receivable to maintain financial stability.
- Ensured regulatory compliance by implementing updated procedures and conducting comprehensive staff training to enhance team knowledge.
- Determined strategic goals and represented the organization in meetings, developing long-term vision and short-term operational plans.
- Managed onboarding and credentialing processes for physicians.
- Managed Accountable Care Organization (ACO) credentialing updates.
- Maintained administrative records, facilitated communications with insurance providers, and coordinated staff scheduling.
Education
DHA - Healthcare Business Administration
Capella University
07.2025 - Current
Master - Healthcare Business Administration
Capella University
01-2023
Bachelor of Science - Computer Network Communications & Management
DeVry University
Atlanta, GA01-2016
Associate Degree - Education
Macon State College
Macon, GA01-1999
Skills
- Implementation strategy
- Project management
- Healthcare compliance
- Process improvement
- Data analysis
- Client communication
- Staff training
Timeline
Project Implementation Manager
HST Pathways
01.2026 - 05.2026
DHA - Healthcare Business Administration
Capella University
07.2025 - Current
Senior Onsite/End User Implementation Trainer
AthenaHealth
05.2021 - 11.2025
Remote Training Specialist (Contract)
Hanger Inc.
01.2020 - 06.2021
Regional Manager of Operations of Medical Records Retrieval
CIOX Health
01.2019 - 01.2020
Practice Administrator
Wellstar Health System
01.2017 - 01.2019
Implementation Analyst & Trainer
Hanger Inc.
01.2016 - 01.2017
Practice Manager II
DeKalb Medical Hospital
01.2011 - 01.2016
Assistant Manager
Montreal Internal Medicine
01.2005 - 01.2011
Master - Healthcare Business Administration
Capella University
Bachelor of Science - Computer Network Communications & Management
DeVry University
Associate Degree - Education
Macon State College