KIMBERLY HENDERSON
Plano
Summary
Results-driven administrative professional dedicated to overseeing solution implementations. Successful at delivering employee training and optimizing existing procedures. Detail-oriented and decisive with remarkable work ethic.
Overview
15
15
years of professional experience
Work History
Implementation Coordinator
Examsoft
Dallas
09.2020 - 02.2026
- Spearheaded initiatives to optimize implementation workflows, increasing overall efficiency within the team.
- Monitored project phases and managed timelines while identifying key institutional stakeholders to support successful adoption of ExamSoft Implementation Guide.
- Developed and delivered training sessions, enhancing user proficiency in ExamSoft systems.
- Facilitated smooth handoffs between project stages by coordinating with relevant team members and providing comprehensive documentation of completed tasks and outstanding items.
- Reported data integrity issues to relevant parties with detailed information including screenshots, replication steps, points of failure, and potential financial impact on clients' operations.
Travel Support Specialist
World Ventures
Plano
05.2016 - 07.2019
- Coordinated special member requests for Dream Trips bookings, ensuring personalized travel experiences
- Communicated destination details and travel updates to members, enhancing travel preparedness for appointed destinations
- Identified top restaurants, attractions, and cultural activities for appointed destinations, enriching member travel knowledge and experience
- Collaborate with cross-functional teams to ensure trip communications and in-destination experience are aligned.
Account Setup Coordinator
LIQUID ENVIRONMENTAL SOLUTIONS
Irving
12.2010 - 04.2015
- Collaborated with Account Executives on implementation, group setup, and daily account management for clients
- Coordinated customer application setup, including data entry and client correspondence
- Supported department objectives while working with Account Executives and maintaining awareness of client activities
- Prioritize to effectively manage Account Executives request and specific deadlines
- Maintain integrity of internal database by documenting activity accordingly
- Utilized Sales Force and CRM software to manage client data effectively.
Education
BACHELOR OF SCIENCE - Human Services
Kaplan University
Davenport, IA01-2015
Skills
- Project management
- Implementation strategy
- Implementation oversight
- Project monitoring
- Workflow management
- Workflow optimization
- Risk management
- Data integrity analysis
- Data compiling
Timeline
Implementation Coordinator
Examsoft
09.2020 - 02.2026
Travel Support Specialist
World Ventures
05.2016 - 07.2019
Account Setup Coordinator
LIQUID ENVIRONMENTAL SOLUTIONS
12.2010 - 04.2015
BACHELOR OF SCIENCE - Human Services
Kaplan University