Norma Diego
El Cajon,CA
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Planned parenthood
El Cajon, CA
12.2023 - Current
Assisted clinicians by completing full intake of patients before their medical appointments. duties included; verify insurance benefits, obtain prior authorizations, record vital signs, document medical history, obtain blood or urine samples, chaperone and assist clinicians during exams, provide patient education, maintain exams rooms clean and stocked with supplies, clean and sterilize instruments.
Medical Assistant/Receptionist
California Spine Group
San Diego, CA
07.2021 - 11.2023
- answered high volume of calls
- scheduled appointments work comp related injuries with the specialist
- worked with nurse case managers and attorneys to help patient get the care they needed for their work related injury
- sent out referrals
- prepare charts
Medical Assistant/Receptionist
Pain Consultants Of San Diego
Eastlake, CA
07.2019 - 04.2020
- requested patients records
- scheduled patients procedures/Surgery if needed
- did prior authorizations for patient pain medication
- verified patients insurance and referrals
Education
Some College (No Degree) - Bachelor of Science in Nursing
National University
San Diego, CA05-2014
Associate of Science - Medical Specialties
California College
San Diego, CA06-2012
Skills
- Phlebotomy
- Medication administration
- cpr certified
- practice HIIPPA guidelines
- operating Room trained
- Referrals/prior authorizations
- insurance verification and eligibility
- epic trained
- ICD-9/ICD-10/CPT codes
- bilingual
- Patient-focused care
- Lab equipment operation
Languages
Spanish
Professional
Timeline
Medical Assistant
Planned parenthood
12.2023 - Current
Medical Assistant/Receptionist
California Spine Group
07.2021 - 11.2023
Medical Assistant/Receptionist
Pain Consultants Of San Diego
07.2019 - 04.2020
Some College (No Degree) - Bachelor of Science in Nursing
National University
Associate of Science - Medical Specialties
California College
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