Norma Ferreira
Sun City Center,FL
Summary
Energetic and adaptable professional with extensive experience in customer service, sales, and relationship management. Skilled in developing trust, maintaining client satisfaction, and driving growth. Currently pursuing a real estate license and eager to apply expertise and a fast learning mindset to a leasing agent role with potential for growth into property management.
Overview
14
14
years of professional experience
Work History
Personal Trainer/Business Owner
Pearlzz Fitness
Sun City Center, FL
11.2019 - Current
- Built trusting client relationships through personalized fitness and nutrition plans.
- Conducted needs assessments to align goals with actionable strategies.
- Managed client files and scheduled appointments using organizational tools.
- Successfully expanded the client base through referrals and word-of-mouth marketing.
Master Stylist
Drybar Hair Salon
Tampa, FL
06.2017 - 03.2019
- Delivered outstanding customer service by tailoring recommendations to client preferences.
- Promoted products and services, driving retail sales, and repeat business by 75%.
- Coordinated scheduling and maintained organized client records to enhance operational efficiency.
Manager/Stylist Manager
Fantastic Sams Cut & Color
Fayetteville, NC
05.2011 - 06.2016
- Managed daily salon operations, including staff recruitment, and scheduling.
- Promoted services, and built a strong social media presence to attract clients.
- Trained and mentored team members, ensuring exceptional customer experiences.
Education
Kinesiology in Personal Training - Health And Physical Fitness
National Personal Training Institute of Tampa |
Tampa, FL07-2019
Cosmetology - Trichology
Paul Mitchell Academy
Staten Island, NY01-2009
Real Estate -
Aceable Real Estate
Skills
- Exceptional client relationship-building
- Strong sales and negotiation abilities
- Outstanding organizational and multitasking skills
- Knowledge of marketing and social media promotion
- Quick learner with a proactive approach
- Expertise in recommending tailored solutions to meet customer needs
- Ability to adapt and excel in fast-paced environments
- Team leadership and collaborative problem-solving
Timeline
Personal Trainer/Business Owner
Pearlzz Fitness
11.2019 - Current
Master Stylist
Drybar Hair Salon
06.2017 - 03.2019
Manager/Stylist Manager
Fantastic Sams Cut & Color
05.2011 - 06.2016
Kinesiology in Personal Training - Health And Physical Fitness
National Personal Training Institute of Tampa |
Cosmetology - Trichology
Paul Mitchell Academy
Real Estate -
Aceable Real Estate
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