Norma Feuerhaken
Fry's Food And Drug
29
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Assistant Store Manager
3 Years 5 Months- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Evaluated employee performance regularly to provide constructive feedback and support professional development initiatives.
- Monitored sales performance metrics to identify trends and implement corrective actions as needed.
- Trained new employees on store policies, procedures, and best practices for efficiency.
- Coordinated inventory management processes to maintain optimal stock levels and minimize shrinkage.
- Assisted in daily store operations, ensuring excellent customer service and support for staff.
Court Services Coordinator
1 Year 5 Months- Coordinated court schedules, ensuring efficient case management and resource allocation.
- Facilitated communication between judicial staff and external agencies to enhance operational workflows.
- Managed case files utilizing electronic systems to maintain accurate records and ensure compliance.
- Developed training materials for new staff, improving onboarding efficiency and process understanding.
- Organized jury selection procedures in accordance with established guidelines, promoting fairness and impartiality throughout trials.
- Implemented an electronic filing system that streamlined document management and reduced paper waste within the courthouse.
- Collaborated with multiple agencies to facilitate the efficient exchange of information related to court cases.
- Sorted, stamped, and filed wide variety of legal and judicial materials.
- Processed workflows related to specific areas of court processes.
- Reviewed presented documents for compliance to standards.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Edited Clerk’s Minute Entries and Orders prior to submitting to the Judge for signature.
- Created the weekly Clerk’s court schedule to cover all Superior Court cases.
- Integral in the implementation of Digital Evidence in the Superior Court.
- Worked closely with the Clerk of Superior Court to update all policies and procedures within the Clerk’s office.
- Maintained ‘For The Record’ files for the Verde and Prescott offices.
Store Manager
10 Years 6 Months- Oversaw daily operations, ensuring efficient store functionality and customer satisfaction.
- Managed team performance through training, mentoring, and conducting regular evaluations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Special Services Associate/Phone Center
2 Years 11 Months- Managed inventory processes for special order items to ensure timely availability.
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
- Provided exceptional support to customers during high-pressure situations, maintaining professionalism and composure.
- Coordinated with various departments to ensure seamless delivery of special services to clients.
- Used in-store system to locate inventory and place special orders for customers.
Correctional Officer
2 Years 6 Months- Enforced facility regulations to maintain safety and security of inmates and staff.
- Conducted regular inspections to identify potential safety hazards or breaches in protocol.
- Collaborated with law enforcement agencies during emergency situations to ensure coordinated responses.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
Practical Technologist in Radiology - Radiology
Skills
Problem-solving
Customer service and engagement
Timeline
Assistant Store Manager
Fry's Food And Drug
03.2023 - CurrentRead More
Court Services Coordinator
Yavapai County Government
10.2021 - 03.2023Read More
Store Manager
Goodwill of Central and Northern Az
04.2011 - 10.2021Read More
Special Services Associate/Phone Center
Home Depot
11.2000 - 10.2003Read More
Correctional Officer
State of Arizona
11.1997 - 05.2000Read More
Bryman School
Practical Technologist in Radiology from Radiology
Read More