Norma Fybrace-Gardner
Charlotte,NC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Recruiter
Integrity Staffing Solutions Inc.
10.2022 - 12.2022
- Verified applicant references and employment details.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Completed human resource operational requirements by scheduling and assigning employees.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Verify and document work authorization material for employment
Delivery Driver
Amazon Flex
09.2021 - 10.2022
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Surgical Scheduler
Atrium Healthcare, Previously Carolinas Healthcare System
02.2009 - 11.2020
- Checked patients in and out and collected payments.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Reached out to patients to confirm arrival times and convey procedures.
- Communicated surgery requirements to nursing teams for smooth operation delivery.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZSkills
- Train Employees
- Microsoft Word
- Administrative Support, Organization, and Time Management
- Office Supplies and Inventory
- Schedule Oversight
- Front Office Operations, Clerical Support, Telephone Management
- Teamwork and Collaboration
- Scheduling Tests and Procedures, Medical Terminology
- Customer Service
Timeline
Recruiter
Integrity Staffing Solutions Inc.
10.2022 - 12.2022
Delivery Driver
Amazon Flex
09.2021 - 10.2022
Surgical Scheduler
Atrium Healthcare, Previously Carolinas Healthcare System
02.2009 - 11.2020
Associate of Arts - Healthcare Administration
University of Phoenix
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