Lesly Cordova
customer service
Watertown,NY
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.
Overview
5
5
years of professional experience
Work History
Recruiter
Masterson Staffing
2022.01 - 2022.04
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Developed recruiting strategies to identify qualified candidates and build network.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Filled in all the positions required from client within my first month of working
Customer Service Advocate
Ria Money Transfer
2019.08 - 2021.12
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Trained 5-8 new hires at a time remotely
- Cleared over 200 emails from the inbox queue
Cashier
Waba Grill
2017.07 - 2019.08
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
California High School
Whittier, CA06.2017
Skills
- Microsoft Dynamics
- Job Applicant Interviews
- Microsoft Outlook
- ADP Workforce Now
- Google Docs
- Microsoft Excel
- Cold Calling
- Train Employees
Languages
Spanish
Native or Bilingual
Timeline
Recruiter
Masterson Staffing
2022.01 - 2022.04
Customer Service Advocate
Ria Money Transfer
2019.08 - 2021.12
Cashier
Waba Grill
2017.07 - 2019.08
High School Diploma -
California High School
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