Norma Gomez
Andrews,TX
Summary
Compassionate Mental Health Clinical Supervisor known for highly productive and efficient task completion. Possess specialized skills in clinical supervision, crisis intervention, and therapeutic communication. Excel in leadership, empathy, and adaptability to ensure optimal support for both staff and clients.
Overview
20
20
years of professional experience
Work History
Regional Program Manager
West Texas Centers for MHMR
07.2023 - Current
- Organized, coordinated and supervised the daily workflow of mental health staff.
- Developed and implemented policies, procedures and standards for clinical services delivery.
- Conducted individual and group supervision sessions with staff members.
- Monitored caseloads of assigned mental health professionals on a regular basis.
- Reviewed client records, progress notes and reports to ensure quality care.
- Collaborated with other departments within the organization to coordinate services for clients.
- Maintained updated knowledge of evidence-based practices in the field of mental health treatment.
- Participated in ongoing training programs related to professional development in the field of mental health.
- Provided consultation services to families, schools and community agencies on issues related to mental health.
- Performed assessments of new clients to determine diagnosis, level of functioning and treatment needs.
- Facilitated interdisciplinary team meetings to review client cases and develop treatment plans.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Coordinated with family members to provide education on mental health conditions and support strategies.
- Documented all patient interactions, treatment plans, and progress notes in electronic health records.
- Completed home visits of transitioned clients to monitor stability while living in community.
Case Manager
Crisis Center of West Texas
01.2021 - 06.2023
- Developed and implemented comprehensive service plans for clients affected by domestic violence.
- Conducted safety assessments and provided safety planning strategies to survivors of domestic violence.
- Educated community members on the dynamics of domestic violence, available resources, and legal rights of victims.
- Facilitated support groups for victims of domestic violence with the goal of enhancing their self-esteem and providing emotional support.
- Collaborated with law enforcement personnel to ensure appropriate follow-up actions were taken in cases involving domestic violence.
- Advised victims on obtaining restraining orders against perpetrators of abuse.
- Served as a liaison between social service agencies and the courts when needed.
- Maintained contact with clients through telephone calls or home visits to provide support.
- Assisted survivors with filing police reports or other legal documents as necessary.
- Provided advocacy services for victims during hospital stays or court proceedings.
- Offered referrals to appropriate community resources based on individual needs.
- Worked closely with attorneys representing survivors in family law matters such as divorce or custody disputes.
- Attended trainings related to best practices in working with survivors of domestic violence.
- Evaluated and addressed individual client needs and concerns.
- Maintained and developed community relationships to support various client referrals.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Acted as role model for clients by exhibiting positive behaviors.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Provided crisis intervention, advocacy and support to victims of sexual assault.
- Developed educational programs on the topics of sexual assault prevention and awareness.
- Assisted in the coordination of community resources for survivors of sexual assault.
- Created a safe environment for survivors to express their feelings without fear or judgement.
- Organized outreach events such as workshops and trainings on i.
- Created awareness of victims' rights and services by delivering presentations to agencies, schools, and community groups.
- Wrote individual safety and crisis plans and assessed ongoing risk assessments to decrease further harm.
- Coordinated referrals and crisis counseling services and programs to victims and witnesses of crimes.
- Maintained records of victim contacts for use in emergency or crisis situations.
- Wrote comprehensive goals and patient treatment plans.
- Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients.
- Assessed patient needs and responded accordingly.
- Provided emotional support and crisis intervention to individuals in distress.
- Facilitated group counseling sessions for clients with similar challenges.
- Conducted assessments of individual needs, strengths, and challenges.
- Conducted follow-up visits with clients to assess progress towards recovery goals.
- Implemented evidence-based practices within a trauma-informed framework when working with clients.
- Provided advocacy services for victims of domestic violence or sexual assault.
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Developed and implemented personalized crisis intervention plans, tailored to each client's specific needs.
- Offered guidance on coping mechanisms and strategies to manage future crises.
- Conducted initial assessments to determine immediate safety and mental health needs of clients in crisis.
- Provided crisis intervention, emotional support, and advocacy services to individuals experiencing a variety of personal crises.
- Maintained accurate records of client interactions including progress notes and case summaries.
Family Based Safety Services
Texas Department of Family and Protective Service
01.2019 - 12.2019
- Initiated and coordinated child protective services investigations, including interviewing family members, assessing safety risks, and making recommendations to supervisors.
- Provided crisis intervention services to families in need, such as temporary shelter or food assistance.
- Developed case plans and monitored progress towards goals that ensured the safety of children and their families.
- Conducted home visits with families to assess the safety of children in their homes and provide resources for parents.
- Assessed risk factors to determine whether further involvement from law enforcement or other agencies was necessary.
- Participated in court hearings related to cases involving abuse or neglect of children.
- Collaborated with community-based organizations to identify additional resources for families in need.
- Engaged with schools, daycare centers, churches, and other organizations to ensure the safety of children within those settings.
- Advised parents on how best to manage challenging behaviors exhibited by their children.
- Provided counseling services to individuals involved in cases of child abuse or neglect.
- Facilitated group meetings between parents and social workers to discuss issues related to parenting skills and child development.
- Reviewed medical records when needed in order to make decisions regarding a child's wellbeing.
- Worked closely with foster care providers and monitored placements for safety concerns.
- Attended trainings related to child welfare topics such as trauma-informed practice and cultural competency.
- Analyzed client needs and service plans, conducted assessments using proven tools and helped families set goals for improvement.
- Talked with children on regular basis to check for contentedness and monitor progress.
- Ensured compliance with state regulations pertaining to the protection of minors from harm.
- Established behavioral modification goals and assessed progress toward goals.
- Maintained confidentiality through stringent handling of charts and data.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Attended hearings with victims to provide emotional support.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
Social Worker
Education Service Center, Region 16
10.2004 - 09.2013
- Assisted clients in completing necessary paperwork for social services applications and benefits.
- Provided emotional support to individuals, families, and groups facing difficult life situations.
- Advised clients on available resources such as financial assistance, legal aid, housing options, and medical services.
- Organized community events to raise awareness of social issues affecting the local population.
- Collaborated with other professionals to coordinate interventions and long-term plans for clients.
- Maintained accurate records of client progress reports, case notes, assessments.
- Coordinated referrals between agencies when needed to ensure continuity of care for clients.
- Participated in outreach programs aimed at educating vulnerable populations about available services.
- Assisted in developing educational materials related to social work topics.
- Assisted with job searches by providing resume writing advice and connecting applicants with potential employers.
- Worked closely with family members to establish healthy communication patterns within households.
- Helped arrange transportation services for appointments or activities outside the home.
- Directed clients in identifying and obtaining available benefits and community and social services.
- Assessed clients' current condition by engaging in conversation and taking notes regarding specific problems.
- Helped client's complete paperwork to apply for assistance programs.
- Interviewed clients and family members to compile and document information on medical, social, educational and institutional history.
- Maintained lists of resources helpful to clients.
- Helped client's complete paperwork to apply for assistance programs.
- Conducted home visits to assess client needs and provide follow-up care.
- Researched and located resources and services available to clients to provide housing assistance, nutrition assistance and medical assistance.
- Developed service plans for clients that included short-term goals and long-term objectives.
- Participated in case conferences to discuss treatment plans and coordinate services between agencies.
- Educated clients on mental health issues related to their circumstances.
- Assisted parents and guardians in accessing community resources such as housing, medical care, educational opportunities.
- Assisted clients in developing positive coping skills needed for successful independent living.
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
- Established behavioral modification goals and assessed progress toward goals.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ10-2024
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Tempe, AZ09-2022
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ10-2017
Skills
- Customer Relations
- Customer interaction
- Effective customer communication
- Customer Engagement
- Emergency Response
- Written and verbal communication
- Staff Management
- Customer Service
- Schedule Management
- Business Administration
- Problem-solving abilities
- Self Motivation
- Team Leadership
- Time management abilities
- Adaptability
- Work Planning and Prioritization
- Organizational Skills
- Multitasking
- Problem-solving aptitude
- Documentation And Reporting
- Teamwork and Collaboration
- Adaptability and Flexibility
- Performance Evaluations
- Shift Scheduling
- Staff Training
- Scheduling and Coordinating
Languages
English
Professional
Spanish
Professional
Timeline
Regional Program Manager
West Texas Centers for MHMR
07.2023 - Current
Case Manager
Crisis Center of West Texas
01.2021 - 06.2023
Family Based Safety Services
Texas Department of Family and Protective Service
01.2019 - 12.2019
Social Worker
Education Service Center, Region 16
10.2004 - 09.2013
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Associate of Arts - Business Administration
University of Phoenix