Norma Garza
Bay City,TX
Summary
Professional and knowledgeable individual versed in administrative and staff support while providing exceptional customer service for over 10 years. Highly efficient and accurate, with strong planning, problem solving and communication skills. Seeking to use my experience to secure a position as a team player in a people-oriented organization to achieve corporate goals in a challenging environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Funeral Assistant
Restwood Funeral Home
Clute, TX
04.2023 - Current
- Assisted families with funeral arrangements, providing compassionate support during difficult times.
- Prepared and maintained deceased individuals for viewings, ensuring respectful presentation.
- Coordinated logistics for services, including transportation and setup of memorial spaces.
- Collaborated with team members to ensure smooth operations during services and events.
- Managed inventory of funeral supplies, maintaining organization and availability for services.
- Trained new staff on operational procedures and best practices for client interactions.
- Developed standard operating procedures to enhance service efficiency and consistency.
- Greeted funeral guests and coordinated seating.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Set up flowers, opened and closed caskets and acted as pallbearer.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Upheld professional appearance standards at all times through adherence to dress code requirements during public-facing events and interactions with clients.
- Promoted a safe environment for guests during services by adhering to cleanliness standards and maintaining vigilance over potential hazards or issues.
FRONT OFFICE SPECIALIST
ALL STAR FITNESS/REHAB
01.2021 - 02.2023
- Assemble all data and documents required for complete patient registration and enter all patient demographic information.
- Confirm patients' insurance coverage and benefits prior to their appointments, ensuring their plan covers the services we provide and is in our network.
- Schedule appointments for new and recurring patients based on availability.
- Protect patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Fax, copy, and scan appropriate documents and operate a multi-line phone system.
- Obtain revenue by recording and updating financial information and applying payments and adjustments to patient accounts.
MANAGER
FIT FOR LIFE
01.2013 - 03.2020
- Audited cash registers for cash, check and credit card transactions with 90% accuracy.
- Communicated with vendors regarding backorder availability, future inventory and special orders while scheduling weekly inventory pickups and deliveries.
- Achieved recognition from the owner for contributions to the store's success by managing sales, employees and operations to achieve optimal performance.
- Created detailed spreadsheets for scheduling and customer profiles to organize company operations.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Immediately addressed problems with customers to promote quick and successful resolution.
CUSTOMER SERVICE REPRESENTATIVE
FIT FOR LIFE
08.2009 - 01.2013
- Set up and explained new membership contracts.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot in person and via telephone.
- Forged and nurtured impactful relationships with customers to cultivate loyalty and boost satisfaction by 82% through open-ended questioning to better assess customer needs.
- Contacted customers to follow up on membership enrollment, suggest additional services and inform them about promotions and upcoming events.
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
- Handled acceptance of delivered packages, checking and ensuring proper product type and amounts during unloading of inventory.
Education
GED -
01.2005
Skills
- Organizational and planning skills
- Staff management
- Multi-tasking skills
- Operations management
- Data entry
- Inventory management
- MS Office Suite
- Optimizing processes
- Detail-oriented
- Customer and client relations
- Active listening skills
- Accurate money handling
- Time management
Certification
CPR Certification
First Aid Certification
BLS Certification
Food Handlers Certification
TABC Certification
Timeline
Funeral Assistant
Restwood Funeral Home
04.2023 - Current
FRONT OFFICE SPECIALIST
ALL STAR FITNESS/REHAB
01.2021 - 02.2023
MANAGER
FIT FOR LIFE
01.2013 - 03.2020
CUSTOMER SERVICE REPRESENTATIVE
FIT FOR LIFE
08.2009 - 01.2013