Norma Garza
Post
Summary
Dedicated professional with a strong background in corrections and high-volume office environments, committed to delivering exceptional clerical and operational support. Recognized for an upbeat demeanor and sound judgment, adept at managing diverse daily tasks with minimal oversight. Proven ability to effectively address the daily needs of the facility while fostering a positive work atmosphere. Strong organizational skills and attention to detail ensure seamless operations and enhanced productivity.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Texas Department Of Criminal Justice
Post, TX
02.2026 - Current
- Developed and maintained filing systems to enhance document retrieval and organization.
- Assisted in training new administrative staff on office procedures and software applications.
- Monitored inventory levels of office supplies, placing orders as needed to support daily operations.
- Implemented process improvements that reduced paperwork processing time by optimizing workflow efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Administrative Assistant
Giles W. Dalby Correctional Facility
Post, TX
09.2022 - Current
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Compiled data from various sources into organized reports for review by management team.
- Provided administrative support to the Health Services Administrator, including scheduling meetings and managing calendars.
- Developed and maintained filing systems for confidential documents and records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by the HSA
- Responded to customer issues to provide immediate resolution and improve retention.
- Assisted providers navigating electronic medical records
- Processed incoming inmates, and trained other staff the Intake process.
Assistant Health Services Administrator
Giles W. Dalby Correctional Facility
Post, TX
01.2021 - 06.2022
- Acting Health Services Administrator for approximately one year and succeeded without any complaints or concerns from staff and our customer.
- Provided training for staff and evaluated their performance.
- Ensure adequate coverage for all shifts, monitor call-ins, and use of overtime.
- Assume on call status in absence of the HSA.
- Reviewed charts, auditing charts, and closely monitoring licensure on all licensed personnel.
- Conducted monthly and quarterly reports and ensure that staff maintains absolute security and confidentiality of all medical records.
- Worked diligently to ensure we acquired accreditation from Joint Commission, Bureau of Prisons, PREA and ACA which were all granted.
- Worked diligently to ensure we met all Bureau of Prisons policies and MTC medical policies.
- Conducted daily staff meetings.
- Interviewed prosperous candidates for available positions.
- Ensured all paperwork was turned in a timely manner to include 24-hour death notices, mortality reviews, monthly, quarterly and annual reports.
Training Coordinator
Giles W. Dalby Correctional Facility
Post, United States
05.2012 - 01.2021
- Coordinated Pre/In-Service, Firearms, Firearms re-qualifications, Chemical Agents, Special Housing Unit certification and CPR to all staff and Volunteers.
- Teaching Pre/In-Service classes
- Ensure staff received adequate training in order for staff to function in a safe effective and professional manner.
- Created lesson plans, monitored all instructors, ensured all instructors attended T4T course.
- Conducted Training Advisory Committee meetings with staff to include executive staff.
- Maintained training records for all staff in Acadis database.
- Conducted mock drills in order to familiarize staff with the running of ICS.
- Prepared ACA and PREA documentation.
- Conducted monthly reports, annual reports, annual training plans and annual assessments.
- Conducted Professional Development courses.
- Certified staff to become CPR instructors.
Correctional Counselor
Giles W. Dalby Correctional Facility
Post, TX
06.2007 - 05.2012
- Inmate Central Filing
- Preparing Inmate release paperwork
- Closely monitored Financial Responsibility Program.
- Received certification in Central Monitoring System.
- ODS data entry
- Department of Justice data entry (Sentry)
- Assisted inmates with telephone/visiting lists.
- Assisted Case Managers
- Assisted inmates with inmate related functions
- Assisted Case Managers with Program Reviews, Treaty Transfers and Custody scores.
Correctional Officer
Giles W. Dalby Correctional Facility
Post, TX
03.2000 - 06.2007
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Conducted headcounts to ensure that all inmates were accounted for.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Awarded Senior Correctional Officer.
Education
Basic Life Support Certification - Basic Life Support
Howard College
Big Spring, TX05-2014
NREMT-Advanced Certification - Emergency Medical Technician
National Registry Emergency Medical Technician
Western Texas College07-2009
NREMT Basic Certification - Emergency Care Attendance
South Plains College
Levelland, TX06-2006
NREMT-ECA Certification - Emergency Care Assistant
South Plains College
Levelland, Texas09-2004
High School Diploma -
Post High School
Post, TX05-1986
Skills
- Referral Coordination
- Office administration
- Appointment Coordination
- Case Management
- Healthcare management
- HIPAA
- Clinical Quality Improvement
- Electronic Records
- Microsoft Office
- Supervisory Experience
Certification
- Basic County Correctional License
- Firearms Certification
- Basic Life Support
- Basic Hostage Negotiator Course
- Supervisory Development Program
- Training For Trainers
- Voice Of Hope Sexual Assault Advocate
- ICS
- Unit Disciplinary Hearing Committee
- Adam Walsh
- Central Inmate Monitoring System
- Professional Development Course
Languages
Spanish
Professional
Timeline
Administrative Assistant
Texas Department Of Criminal Justice
02.2026 - Current
Administrative Assistant
Giles W. Dalby Correctional Facility
09.2022 - Current
Assistant Health Services Administrator
Giles W. Dalby Correctional Facility
01.2021 - 06.2022
Training Coordinator
Giles W. Dalby Correctional Facility
05.2012 - 01.2021
Correctional Counselor
Giles W. Dalby Correctional Facility
06.2007 - 05.2012
Correctional Officer
Giles W. Dalby Correctional Facility
03.2000 - 06.2007
NREMT-Advanced Certification - Emergency Medical Technician
National Registry Emergency Medical Technician
NREMT Basic Certification - Emergency Care Attendance
South Plains College
NREMT-ECA Certification - Emergency Care Assistant
South Plains College
High School Diploma -
Post High School
Basic Life Support Certification - Basic Life Support
Howard College
Education and Training
other,other,other,other,other