Norma Heredia
Clerical
El Paso,TX
Summary
I would like to obtain employment with a company where I can continue to gain experience and perform the skills and abilities that I have already acquired.
Overview
4
4
years of professional experience
Work History
Sales Agent
Spectrum
El Paso, TX
06.2022 - 03.2023
- At Spectrum I used excellent verbal skills to engage customers in conversation and effectively determine needs.
- Developed relationships with customers by providing excellent customer service.
- Identified needs of customers promptly and efficiently.
- Took payments
- Start, stop and transferred services from one location to another
- Upgraded customers with the new and improved devices
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Transferred calls to proper department
Customer Service Representative
Southwest Gas
El Paso, TX
04.2021 - 05.2022
- Set up and activated customer accounts.
- Took payments and gave extensions when needed
- Consulted with customers to resolve service and billing issues.
- Demonstrated excellent communication skills in resolving customer complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Completed day-to-day duties accurately and efficiently.
Clerical Assistant
Individualized Systems
El Paso, TX
05.2020 - 02.2022
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Managed incoming and outgoing mail correspondence.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Assisted with filing documents and maintaining records.
- Delivered messages and ran errands.
Receptionist
Criminal Defense Lawyer Francisco Macias
El Paso, TX
01.2019 - 11.2019
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate personnel.
- Transmitted information or documents to customers through email or mailings.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Organized and booked travel plans and itineraries, including transportation and overnight accommodations for client's families coming from out of town.
Education
GED -
Rio Grande Institute
Phoenix, AZ06-2005
Skills
- Inbound and Outbound Calling
- Data Collection
- Appointment Scheduling
- Scheduling
- Data Entry
- Paperwork Processing
- Positive and Professional
- Credit Card Payment Processing
- Filing
- Customer Service
- Multi-Task Management
- Call Center Operations
- Customer assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Agent
Spectrum
06.2022 - 03.2023
Customer Service Representative
Southwest Gas
04.2021 - 05.2022
Clerical Assistant
Individualized Systems
05.2020 - 02.2022
Receptionist
Criminal Defense Lawyer Francisco Macias
01.2019 - 11.2019
GED -
Rio Grande Institute