NORMA HERRERA

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Exceptional organizational skills, strong communication abilities, and a keen eye for detail to proactively manage the President's calendar, handle complex administrative tasks, and exceptional customer service to VIP clients on the oil and telecommunications industry of the country also act as a primary point of contact for internal and external stakeholders, and effectively support the President's daily operations and strategic initiatives, often requiring discretion with sensitive information.

As a partner of the family business while i was working with Satelca full time my role was crucial for the hotel's development and improvement from the personnel recruitment, bookings, hospitality and customer service.

• Managed daily operations for a successful small business on the textile home products industry, ensuring efficient processes and quality services.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Promoted business to generate leads and maximize brand identity.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.