Norma Jean Romero
Lakewood,Colorado
Summary
Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful office setting.
Overview
13
13
years of professional experience
Work History
Front Desk Coordinator
National Jewish Health
03.2022 - 05.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
Medical Assistant/Receptionist
Denver Health
11.2017 - 11.2018
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Front Office Receptionist
Jefferson Center for Mental Health
07.2011 - 03.2014
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Education
Medical Assistant Degree - Basic Life Skills
Concorde Career Institute
Denver, Colorado01.1995
Skills
- Multi-line phone systems
- Phone call direction
- Administrative support
- POS systems
- Visitor check-in skills
- Electronic recordkeeping
- Guest relations
- Guest services
- Technical support
- Customer service management
Personal Information
Title: Customer Service Coordinator, Scheduling Specialist, Medical Assistant ll,
References
Available upon request.
Leadership Experience
Successfully helped with the development of Home Health Care Integrated program at JCMH in 2012. I was assigned as lead MA.
Timeline
Front Desk Coordinator
National Jewish Health
03.2022 - 05.2024
Medical Assistant/Receptionist
Denver Health
11.2017 - 11.2018
Front Office Receptionist
Jefferson Center for Mental Health
07.2011 - 03.2014
Medical Assistant Degree - Basic Life Skills
Concorde Career Institute
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