Norma J. Jordan
Philadelphia,PA
Summary
Experienced Senior Delivery Director with a 15-year track record in healthcare IT, specializing in system optimization and project leadership. Proven ability in enhancing data management processes, leading to significant improvements in project efficiency and team morale. Skilled in developing cost-saving strategies, managing large-scale projects, and fostering cross-functional team collaboration. Recognized for driving business transformation and growth in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Senior Director of Clinical Solutions
PAM Health
Enola, PA
01.2022 - Current
- Revitalized data management across $3.6 million clinical IT systems, improving project execution efficiency by 25%
- Led 10 new corporate business engagements by shaping, driving, and closing complex deals, elevating enterprise operational processes by 30%
- Guided business transformation initiatives through partnership with 12 multidisciplinary teams driving performance and profit optimization by 15%
- Directed 25 clinical projects, delivering technology improvements and data management services with high-quality standards
- Fostered a collaborative culture, boosting team morale by 20% through effective leadership and coaching
- Managed 35 diverse projects, prioritizing tasks and ensuring successful completion through strategic planning and team collaboration
- Created agile environment supporting 30 corporate initiatives, enabling rapid responses to business need changes
Client Delivery Leader
NTT DATA Services
Plano, TX
01.2017 - 01.2022
- Led $2.4 million healthcare system conversions by directing 60-person multifaceted project team to support collaborative client delivery
- Supervised internal teams of 100 resources to execute clinical and revenue cycle acquisitions; enhanced cross-functional collaboration among departments, allowing for streamlined workflows that improved project completion times by 25%
- Implemented quality performance standards across 25 departments by applying agile process model
- Increased acquisition and divestiture quarterly sales goals by using industry standard project methodologies, resulting in 30% revenue growth
- Executed resolution strategies for 15 account management issues by analyzing complex business problems
Senior Delivery Leader
Dell Services
01.2009 - 01.2017
- Promoted accurate project tracking for 65 initiatives by implementing robust performance measurements and dashboard reporting
- Developed support services by collaborating with client and 3rd party vendors teams to meet business objectives and customer service success
- Optimized system migrations for $4 million projects, by implementing innovative healthcare solutions for buyer enterprise system applications
- Led divestiture sales initiatives for $2 million in healthcare systems by launching application infrastructure and software
- Spearheaded the creation of detailed pricing quotes for system change requests by collaborating with cross-functional teams, forecasting a total revenue increase of $350,000 for assigned customer accounts over three quarters
Education
Bachelor of Science - Information Technology
University of Phoenix
01.2012
Skills
- Agile Methodologies
- IT Security
- Stakeholder Engagement
- Strategic Planning
- Project Management
- Cross-Functional Collaboration
- Data Analysis
- CRM Systems
- Product Demonstration
- Customer Satisfaction
- IT Management Consulting
- Business Operations
Accomplishments
- Enhanced Efficiency: Reduced project execution time by 25%, saving $500,000 annually.
- Team Morale Boost: Boosted team morale by 30% through leadership coaching methods.
- Revenue Growth: Increased revenue by 30% using industry-standard project methodologies.
- Directed Conversions: Directed 60-person team for $2.4M system conversions.
Hobbies and Interests
I am an avid international traveler and love experiencing new cultures and environments. Traveling allows me to pivot and adapt to new situations and use my organizational and planning skills to ensure I will enjoy my vacation. I try to anticipate possible delays and other interruptions to my travel. This strategic approach prepares me for many possible situations, which is how I approach my IT client delivery and support.
Languages
English, Native
Timeline
Senior Director of Clinical Solutions
PAM Health
01.2022 - Current
Client Delivery Leader
NTT DATA Services
01.2017 - 01.2022
Senior Delivery Leader
Dell Services
01.2009 - 01.2017
Bachelor of Science - Information Technology
University of Phoenix