Microsoft Application Suite
Norma J. Jordan
Lansdowne,PA
Summary
Transformational and dynamic Client Solutions Leader with 15+ years of experience in adopting modern methodologies, complying with pre-defined standards, and driving process improvements in the Healthcare IT industry. Proven record of managing integrated system solutions, designing system strategies for healthcare providers, and building cross-functional teams. Excellent communicator, skilled in managing enterprise-wide projects, exceeding customer expectations, and supporting business acquisitions & divestiture.
Overview
15
15
years of professional experience
2013
2013
years of post-secondary education
Work History
Senior Director of Clinical Solutions
PAM Health
Enola, Pennsylvania
02.2022 - Current
- Provides strategic oversight for $3.6 million clinical healthcare IT system solutions by designing optimal clinical data flows and establishing process workflows to improve consistency of data management services
- Drives success for 25+ clinical portfolio projects by innovating new clinical technology improvements and managing end-to-end delivery of clinical data management services, ensuring quality deliverables on time and within budget
- Optimizes project execution by effectively delegating tasks and prioritizing workload among team members to promote cross-functional collaboration
- Leads business transformation initiatives through partnership with 40+ multidisciplinary internal and vendor teams to drive performance, profit optimization and growth opportunities
- Promotes work culture of teamwork and inclusion through communication, coaching, and alignment to increase morale and reduce turnover
- Creates an agile working environment by enabling rapid response to change business needs, ensuring excellence in quality and performance standards
Client Delivery Leader
NTT DATA Services
Plano, TX
10.2017 - 02.2022
- Led $2.4 million healthcare system conversions in fast-paced environment by directing 60-person multifaceted project team resulting in excellence in delivery and client expectations
- Managed multidisciplinary internal teams consisting of 100+ resources by supporting clinical and revenue cycle acquisitions to meet business initiatives successfully
- Established effective performance measurements through time management skills and monthly dashboard reporting, promoting accurate project progress tracking
- Increased acquisition and divestiture project quarterly sales goals by utilizing industry standard project methodologies, resulting in 30% revenue growth
- Presented strategic system solutions to project stakeholders by mitigating 20% risk to optimize workflow efficiencies
Senior Delivery Leader
Dell Services
Plano, TX
11.2009 - 10.2017
- Implemented healthcare system solutions for Tenet Healthcare client markets as primary contact resource, by overseeing new buyer infrastructure and application divestiture sales to support system migrations
- Developed required project support services by collaborating with client and 3rd party vendors teams to meet business objectives and customer service success
- Applied critical thinking in account management by analyzing complex business problems to implement optimal resolutions within tight deadlines
- Guided team-building activities through monthly working sessions to communicate project priorities and elevate working relationships
- Developed quotes for client service request by collaborating with internal teams, to forecast total revenue for assigned accounts
Skills
- Business Consultation
- IT Strategic Planning
- Revenue Cycle Analysis
- Communication
- Critical Thinking
- Customer Relationship Management
- Process Improvement Strategies
- Change Management
- Financial Records Review
- Collaborative Leadership
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork from home optionSoftware
MedHost EMR
Wellsky EMR
Cerner EMR
Timeline
Senior Director of Clinical Solutions - PAM Health
02.2022 - Current
Client Delivery Leader - NTT DATA Services
10.2017 - 02.2022
Senior Delivery Leader - Dell Services
11.2009 - 10.2017
University of Phoenix - Bachelor Of Science, Information Technology
Education
Bachelor Of Science - Information Technology
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