Microsoft
Norma J. Jordan
Lansdowne,PA
Summary
Strategic Client Solutions Leader with a flair for adopting modern methodologies in compliance with pre-defined standards in the Healthcare IT industry. Dynamic and motivated professional with a proven record of managing integrated system solutions from concept to completion. Skilled in designing system strategies for healthcare providers and building cross-functional teams. An adaptable and transformational leader with an ability to work independently, and applying critical thinking as needed. Excels in a collaborative environment and having exposure to enterprise-wide projects. Excellent communicator with superb analytical skills. Forward-thinking Solutions Delivery Expert gifted in coaching solid teams and committed to exceeding customer expectations in supporting acquisitions and divestiture business initiatives. Offering 25-year background and recognized consistently for performance excellence and contributions to success in the IT Healthcare industry.
Overview
16
16
years of professional experience
Work History
Client Delivery Leader
NTT DATA Services
Plano , TX
2017.10 - 2022.02
- Led $2.4 million healthcare system conversions in fast-paced environment by directing 60-person multifaceted project team resulting in excellence in delivery and client expectations
- Managed multidisciplinary internal teams consisting of 100+ resources in supporting clinical and revenue cycle acquisitions to meet business initiatives successfully
- Partnered and maintained positive relationships with project sponsors, and vendors through weekly updates to meet project timelines
- Established effective performance measurements through time management skills and monthly dashboard reporting to promote accurate project progress tracking
- Increased acquisition and divestiture project revenue and quarterly sales goals 30% utilizing industry standard project methodologies
- Presented strategic system solutions to project stakeholders that optimized efficiencies and mitigated risk by 20%
Senior Delivery Leader
Dell Services
Plano , TX
2009.11 - 2017.10
- Implemented healthcare system solutions for Tenet Healthcare client markets as point of contact, by overseeing new buyer infrastructure and application divestiture sales to support system migrations
- Developed required project services by collaborating with client and 3rd party vendors teams to meet business objectives and customer service success
- Applied critical thinking in account management by analyzing complex business problems to implement optimal resolutions within tight deadlines
- Guided team-building activities through monthly working sessions to communicate project priorities and elevate working relationships
- Developed quotes for client service request to forecast revenue for assigned accounts
Healthcare Revenue Cycle Senior Specialist
Perot Systems
Plano , TX
2006.07 - 2009.11
- Optimized analysis and support of revenue cycle solutions for Dell Services clients through assessment of business requirements to facilitate development of system upgrades for upsells
- Directed 20+ client base and project teams on system design, definition, and organized file structure with primary focus related to enhancing quality assurance.
- Administered problem solving techniques in monthly team meetings to ensure timeline resolution for client reported incidents
- Evaluated system application models by identifying areas for improvements to support requested client system modifications by implementing innovative approaches
- Cultivated credibility at all levels within client and Dell Services project teams
Education
Bachelor’s Degree - Information Technology
08.2012
- Professional development completed in Leadership Training
Skills
- Information Technology
- IT Strategy
- Revenue Cycle Business Process
- Communication
- Critical Thinking
- Customer Relationship Management
- Process Improvement Strategies
- Consulting Services
- Financial Management
- Design
- Financial Records Review
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork from home optionSoftware
MedHost EMR
Wellsky EMR
Cerner EMR
Timeline
Client Delivery Leader - NTT DATA Services
2017.10 - 2022.02
Senior Delivery Leader - Dell Services
2009.11 - 2017.10
Healthcare Revenue Cycle Senior Specialist - Perot Systems
2006.07 - 2009.11
University of Phoenix - Bachelor’s Degree, Information Technology
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