Brandon Nelson
Virginia Beach,VA
Summary
People focused and Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Director of Operations
Yellow Dog Software
Norfolk, VA
07.2022 - Current
- Aligned a team of Implementation Consultants, Project Managers, and Integrations Specialists to ensure we delivered our solution in a manner that delighted our clients.
- Oversaw 40% increase in annual implementations.
- Defined, implemented, and revised operational policies and guidelines.
- Established and implemented metrics based evaluation of teams and individuals.
- Achieved team goals through formalized training plans, coaching, and KPI metrics.
- Collaborated with senior management to develop and execute long-term goals and objectives.
- Analyzed customer feedback and identified areas for improvement across departments.
Manager of Implementation & Support Services
Yellow Dog Software
Norfolk, VA
12.2021 - 07.2022
- Led a complete restructuring of our Support Team that saw customer wait times decrease by 18% while satisfaction scores and positive testimonials increased.
- Oversaw the successful implementation of over 300 Implementation projects per year.
- Managed the creation of a second implementation team focused on Enterprise clients focusing on major league sports stadiums and other large properties.
- Implemented processes and procedures for Project Management across a diverse client base.
Product Designer
Yellow Dog Software
Norfolk, VA
02.2021 - 12.2021
- Brainstormed with peers and other members of design team to determine enhancements and product features.
- Suggested enhancements to product design that would improve user experience.
- Documented each step in product's design process for use in manuals.
- Converted project specifications into drawings and other materials that would be used to create product.
- Curated software enhancement needs from Sales, Implementation, Support, and C-suite members, as well as clients.
Implementation Manager
Yellow Dog Software
06.2015 - 02.2021
- Led and managed team of 6 Implementation Consultants.
- Created, refined and documented all Implementation Processes.
- Adapted training, processes and approaches to keep up with large growth cycles without significant increase in resources.
- Hired and cultivated a team of rockstars who were passionate about what we did and translated that passion to our clients.
Implementation Consultant
Yellow Dog Software
08.2013 - 06.2015
- Managed an average of 70 projects per year from kick off to go live.
- Implemented our Inventory Management software successfully for a wide range of clients, from mom and pop restaurants to large scale resorts.
- Trained end users to successfully setup and maintain our software.
- Consulted clients on operational best practices within their industry.
General Manager
Atlanta Bread Company
Virginia Beach, VA
01.2012 - 08.2013
General Manager
Max and Erma's Restaurants
Norfolk, VA
01.2011 - 01.2012
Education
No Degree - General Studies
Tidewater Community College
Virginia Beach, VA1999
High School Diploma -
Tallwood High School
Virginia Beach, VA06.1996
Skills
- Operational Leadership
- Interpersonal Relationships
- Business Consultation
- Project Management
- Business Management
- Software Implementation
- Ticketing Systems
- Software Integrations
- MS Office & G Suite
- Process Improvement
Timeline
Director of Operations
Yellow Dog Software
07.2022 - Current
Manager of Implementation & Support Services
Yellow Dog Software
12.2021 - 07.2022
Product Designer
Yellow Dog Software
02.2021 - 12.2021
Implementation Manager
Yellow Dog Software
06.2015 - 02.2021
Implementation Consultant
Yellow Dog Software
08.2013 - 06.2015
General Manager
Atlanta Bread Company
01.2012 - 08.2013
General Manager
Max and Erma's Restaurants
01.2011 - 01.2012
No Degree - General Studies
Tidewater Community College
High School Diploma -
Tallwood High School
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