Norma Larsen
San Diego,CA
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash
05.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Personal Shopper
Instacart
01.2022 - 05.2023
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Loaded and unloaded orders at customer's homes or locations.
Driver
Uber
01.2020 - 01.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Cashier
Walmart
03.2016 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
GED -
Chula Vista Adult Education
Chula Vista, CA06.2002
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Multitasking
- Communication and Interpersonal Skills
- Dependability and Honesty
- Customer Relationships
- Map reading and navigation skills
Timeline
Delivery Driver
DoorDash
05.2023 - Current
Personal Shopper
Instacart
01.2022 - 05.2023
Driver
Uber
01.2020 - 01.2022
Cashier
Walmart
03.2016 - 03.2018
GED -
Chula Vista Adult Education