Summary
Overview
Work History
Education
Skills
Timeline
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Norma Larsen

San Diego,CA

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

8
8
years of professional experience

Work History

Delivery Driver

DoorDash
05.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Personal Shopper

Instacart
01.2022 - 05.2023
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Loaded and unloaded orders at customer's homes or locations.

Driver

Uber
01.2020 - 01.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Cashier

Walmart
03.2016 - 03.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

GED -

Chula Vista Adult Education
Chula Vista, CA
06.2002

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Multitasking
  • Communication and Interpersonal Skills
  • Dependability and Honesty
  • Customer Relationships
  • Map reading and navigation skills

Timeline

Delivery Driver

DoorDash
05.2023 - Current

Personal Shopper

Instacart
01.2022 - 05.2023

Driver

Uber
01.2020 - 01.2022

Cashier

Walmart
03.2016 - 03.2018

GED -

Chula Vista Adult Education

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Norma Larsen