NORMA MANNERS
Mont Belvieu,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Sales Account Representative
U.S. Steel Corporation
06.2018 - 05.2019
- Managed the inside sales responsibilities for Tubular Products accounts domestic and international accounts including quote generation, order entry, expediting and follow-up
- Monitored day to day issues related to orders booked and under execution
- Strove to build and maintain strong relationships with sales team and customers
- Led weekly international orders, coordination call with Logistics, Treasury, and the plants.
SUPERVISOR II - EXECUTIVE ASSISTANT
U.S. Steel Corporation
04.2015 - 06.2018
- Provide administrative support to the Senior Vice-President, Vice-President and leadership and team members, calendar, admin, and travel support, etc.
- Focal Point of contact / key Liaison for communication for Sales Office staff and Corporate Office
- Plan Global Meetings – including teleconferencing, and videoconferencing involving on-site and off-site events
- Also assist with agenda preparation, guest arrangements and conference meeting room set up
- Expense Reporting – Complete Expense Reporting for leaders
- Reporting – create, update and distribute data via Excel Spreadsheets
- Presentation creation and modification via PowerPoint and Excel
- Create/own/maintain organization and department documents (Organizations charts, call list)
- Serve as a work group contact for printers and computers
- Maintain fleet vehicle files hard copy and electronic – mileage allocation
- Customer Service – Answer phones with emphasis on gate-keeping, engage customers in person and electronically
- Create and manage requisitions, purchase orders and invoices; work with AP to ensure invoices are paid in a timely manner
- Order / maintain inventory of office supplies, FedEx shipping, UPS
Services Associate III
Employee, U.S. Steel Tubular Products Inc
07.2011 - 03.2015
- New Employee Orientation (on boarding process, building of employee BIMS profile
- Continued U.S
- Steel Tubular Products Inc.
- Oracle HCM (Transactions/Salaried employees)
- Benefits enrollment process
- E-Verify I-9
- Personnel files, benefit files)
- Daily resolution of employee issues and concerns
- Provide support, guidance and advice on various employee relations issues spanning all lines of business and covering associates at all levels
- Partner with Legal, Corporate Ethics, Security, and Medical to provide the most effective and seamless issue resolution process.
ADMINISTRATIVE AIDE
/ ASPLUNDH TREE EXPERTS, APPLEONE EMPLOYMENT SERVICES
02.2007 - 03.2010
- Provide administrative support to the leadership and team members – calendar, admin, and travel support, etc
- Expense Reporting complete expense reports operating division - Vice President, two Supervisors, and twenty-five General Foreman
- Review and preparation of bid documents, this included but not limited to Certificates of Insurance, Bid Bonds and use of Notaries and collation and submission of final bid documents
- Coordination of meetings and events including internal meetings, customer meetings, community events, and trade shows
- Bilingual communications between Field Division Office as well as Corporate Office for Hispanic Workforce to resolve labor and payroll issues.
Education
Ross S. Sterling High School
Baytown, TX1990
Skills
- MS Office Suite
- Oracle E-Business Suite
- Administrative Support
- Global Travel
- SharePoint
- Requisition/Invoice Processing
- Time Management of Executives
- Fleet Vehicle Administration
- Office Administration
- Effective Customer Communication
Timeline
Sales Account Representative
U.S. Steel Corporation
06.2018 - 05.2019
SUPERVISOR II - EXECUTIVE ASSISTANT
U.S. Steel Corporation
04.2015 - 06.2018
Services Associate III
Employee, U.S. Steel Tubular Products Inc
07.2011 - 03.2015
ADMINISTRATIVE AIDE
/ ASPLUNDH TREE EXPERTS, APPLEONE EMPLOYMENT SERVICES
02.2007 - 03.2010
Ross S. Sterling High School
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