Norma Martinez
Richardson,TX
Summary
Organized and dedicated candidate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Dallas Animal Services
08.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Composed new Hire Packets for new hired animal keepers for the facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Resolution Specialist
William Sonoma
03.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Sunset High School
Dallas, TXSkills
- Time Management
- Guest Satisfaction
- Listening Skills
- Hospitality Service
- Microsoft Dynamics
- Microsoft Windows
- Records Management Systems
- Excel Spreadsheets
- Customer Service
- Google Docs
- Problem-Solving Ability
Languages
Spanish
Timeline
Front Desk Associate
Dallas Animal Services
08.2021 - Current
Resolution Specialist
William Sonoma
03.2020 - 08.2021
High School Diploma -
Sunset High School
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