Norma Mata

Westminster,CA

Summary

*Reliable Shift Leader with 15 years in hospitality industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

* Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

years of professional experience

Work History

Shift Leader / Floor Supervisor

Norms Restaurants

Santa Ana, CA

01.2007 - 03.2022

Customer Service resolving any issues related to plate presentation,service or restaurant ambience
Counted cash and refresh drawers for cashiers.
Monitor and assign stations to servers accordingly.
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Maintained clean and well-organized production areas
Enforced company policies and regulations with employees.
Identified team weak points and implemented corrective actions to resolve concerns.

Security Guard

Allied Universal

Huntington Beach, CA

02.2014 - 03.2021

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Responded quickly to incidents and assessed active situations for security concerns.
Interacted assertively but non-confrontationally with personnel and general public.
Participated in staff meetings, special events and professional development activities

Kitchen Manager

Chipotle

Orange , CA

03.2009 - 11.2013

Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Checked and tested foods to verify quality and temperature.
Followed standardized recipes set by Chef for production of breakfast, lunch and dinner meals.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Motivated staff to perform at peak efficiency and quality.

Education

High School Diploma -

Mexico

09.2009

Skills

Safety processes and procedures
Daily workflows
Creative problem-solving

Complaint resolution
Cash Handling
Team building

Timeline