NORMA MELBOURNE
Houston,USA
Summary
Dedicated and detail-oriented Certified Phlebotomy Technician with over 7 years of healthcare experience. Skilled in venipuncture, specimen collection, EKG operation, and patient care. Known for maintaining accuracy, professionalism, and compassion in fast-paced clinical settings. Committed to ensuring patient comfort, safety, and confidentiality in accordance with HIPAA and laboratory standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Phelebotomist
Clinical Pathology Laboratories, Inc.
Houston, TX
11.2025 - Current
- Collected blood samples for laboratory testing, ensuring adherence to safety protocols and patient comfort.
- Maintained accurate patient records and documentation, enhancing data integrity within electronic medical systems.
- Conducted quality control checks on equipment, ensuring operational readiness and compliance with health regulations.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
PHLEBOTOMIST
Ibn Sina Clinic
Houston, TX
04.2025 - 10.2025
- Perform venipuncture and capillary collections on diverse patient populations.
- Label, process, and transport specimens following CLIA and OSHA guidelines.
- Maintain accurate records and ensure high-quality standards in specimen handling.
- Deliver exceptional patient care to ensure a comfortable experience.
- Perform EKGs and assist in cardiac activity monitoring.
- Maintain cleanliness and organization of phlebotomy equipment.
HOME HEALTH AIDE
BrightStar Care
Houston, TX
01.2022 - 01.2025
- Assisted patients with daily living activities, medication reminders, and mobility support.
- Monitored and recorded vital signs and reported changes to supervising nurses.
- Ensured compliance with safety, infection control, and HIPAA standards.
PHLEBOTOMIST
Bonaventure Medical Laboratory
Nassau, Bahamas
01.2002 - 05.2004
- Collected and processed blood specimens using venipuncture and capillary techniques.
- Verified patient identity, labeled specimens accurately, and maintained documentation.
- Assisted with specimen centrifugation, preparation, and transport to testing departments.
- Ensured adherence to infection control and laboratory standards.
Education
Phlebotomy, EKG, and Laboratory Assistant Program - undefined
Houston Career Institute
10.2025
GED - undefined
01.2020
Skills
Venipuncture & Capillary Collection
EKG Operation & Interpretation
Specimen Labeling & Processing
Vital Signs Monitoring
Patient Care & Communication
HIPAA Compliance & Documentation
CLIA, CAP, & OSHA Standards
Quality Assurance & Infection Control
Certification
- Certified Phlebotomy Technician, NCCT, 2025-10-18
- Certified ECG Technician (CET), 2025–Present
- HIPAA Compliance Certificate, 2025–Present
- CPR Certified, American Heart Association, 2025–Present
Timeline
Phelebotomist
Clinical Pathology Laboratories, Inc.
11.2025 - Current
PHLEBOTOMIST
Ibn Sina Clinic
04.2025 - 10.2025
HOME HEALTH AIDE
BrightStar Care
01.2022 - 01.2025
PHLEBOTOMIST
Bonaventure Medical Laboratory
01.2002 - 05.2004
Phlebotomy, EKG, and Laboratory Assistant Program - undefined
Houston Career Institute