Norma Mendiola
Brownsville
Summary
Motivated and dedicated professional with extensive experience in clinical counseling and case management. Skilled in providing support to youth and adults, managing caseloads, facilitating therapy sessions, and improving program processes. Strong organizational skills, bilingual in Spanish and English, and able to work independently or collaboratively.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Clinical Counselor
Compass Connections
08.2021 - Current
- - Coordinate clinical services for programs serving unaccompanied children in compliance with ORR requirements.
- Maintain minors’ case files, report incidents, and ensure quality care.
- Facilitate group therapy and individual sessions
- Attend internal and external meetings and trainings
- Facilitate family sessions with potential sponsors
- Facilitated individual and group therapy sessions to enhance coping strategies and emotional regulation.
- Collaborated with multidisciplinary teams to ensure comprehensive care and resource allocation for clients.
- Conducted crisis intervention sessions, ensuring safety and immediate support for clients in distressing situations.
- Maintained confidentiality and upheld ethical standards in all interactions with clients, families, and colleagues.
- Conducted crisis interventions for clients experiencing suicidal thoughts or self-harm behaviors, ensuring safety and appropriate referrals.
Case Manager
Southwest Key Program
06.2020 - 08.2021
- - Conduct initial intakes of youth, gathering family and sponsorship information.
- - Interview family members and sponsors’ associates.
- - Meet with youths weekly and maintain communication with families.
Case Manager/Counselor
Reality House
06.2009 - 06.2020
- - Provided counseling and support to residents to meet program and personal goals.
- - Completed intakes within 24 hours, maintained records, and documented progress.
- - Intervened during crises and resolved interpersonal conflicts.
- - Supervised and facilitated services for over 20 coed adult clients.
- - Coordinated community resources, treatment plans, and behavioral evaluations.
Education
Master of Science - Psychology
University of Phoenix
Phoenix, AZ06-2019
Bachelor of Science - Criminal Justice
University of Texas
Brownsville, TX12-2025
Master of Arts - Mental Health And Wellness Counseling
Angelo State University
San Angelo, TX11-2027
Skills
- Clinical Counseling & Case Management
- Crisis Intervention & Conflict Resolution
- Group Therapy Facilitation
- Treatment Planning & Client Assessment
- Record Keeping & Documentation
- Team Collaboration & Program Improvement
- Bilingual: Fluent in Spanish and English (reading, writing, speaking)
Certification
- CPR Certified
- CPI Crisis Prevention Intervention
Timeline
Clinical Counselor
Compass Connections
08.2021 - Current
Case Manager
Southwest Key Program
06.2020 - 08.2021
Case Manager/Counselor
Reality House
06.2009 - 06.2020
Bachelor of Science - Criminal Justice
University of Texas
Master of Science - Psychology
University of Phoenix
Master of Arts - Mental Health And Wellness Counseling
Angelo State University