Norma Miller
Lake Orion
Summary
Dynamic Billing/Operations Manager with a proven track record at Bay Nursing Inc., excelling in accounts receivable management and effective team leadership. Enhanced billing accuracy and cash flow through improved procedures, while resolving complex discrepancies. Adept at analyzing financial data and fostering a productive work environment, ensuring timely and compliant billing processes.
Overview
37
37
years of professional experience
Work History
Billing/Operations Manager
Bay Nursing Inc.
Romeo
02.2019 - Current
- Prioritized and organized tasks to efficiently accomplish billing goals.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Oversaw the preparation of monthly billing reports and analysis to track billing efficiency and accuracy.
- Managed the setup and billing of complex client accounts, ensuring compliance with contractual agreements.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Delegated work to staff, setting priorities and goals.
- Handled escalated customer complaints regarding billing matters.
- Developed and implemented procedures to ensure accuracy of billing processes.
- Managed and supervised billing department staff, including training, evaluation, and workflow distribution.
- Identified, analyzed, and resolved billing discrepancies in a timely manner.
Owner
Series Billing Specialists
Redford
01.2008 - 02.2019
- Delivered comprehensive Receivables Management with exceptional quality.
- Provided and oversaw insurance verification, accurate claim submission and payment posting efficiently
- Ensured timely follow-through with On-Site and Off-Site staff
- Provided consulting and training to resolve Aged Receivables
Billing Supervisor
Artus Mrm
Royal Oak
06.1988 - 07.2007
- Monitored accounts receivable aging reports to identify overdue payments, researched discrepancies, and took corrective action for various clients
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Skills
- Accounts Receivable Management
- Workflow Improvement Strategies
- Financial Data Analysis
- Effective Team Leadership
- Effective Conflict Resolution
- Detail-Oriented Analysis
- Comprehensive Revenue Management
- Process Performance Monitoring
References
References available upon request.
Timeline
Billing/Operations Manager
Bay Nursing Inc.
02.2019 - Current
Owner
Series Billing Specialists
01.2008 - 02.2019
Billing Supervisor
Artus Mrm
06.1988 - 07.2007
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