Norma Moreno
Millbrae
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Chick-fil-A. Proven ability to enhance guest experiences through effective problem-solving and team collaboration. Proficient in cash handling and payment processing, consistently earning positive feedback and fostering customer loyalty.
Overview
1
1
Certification
Work History
Front of House Employee
Chick-fil-A
- Maintained clean, welcoming environment for guests, enhancing overall dining experiences.
- Handled high-pressure situations with composure, ensuring service standards during peak hours.
- Provided attentive service by addressing inquiries promptly and efficiently.
- Executed opening and closing duties to prepare restaurant for optimal daily operations.
- Supported servers by delivering food, refilling beverages, and retrieving items for guests.
- Assisted guests at tables with requests and ensured comfort.
- Completed side work tasks swiftly during downtime to boost team efficiency.
- Greeted each guest warmly to establish a friendly atmosphere.
Cashier/Barista
Paris Baguette Corp
Millbrae CA
2020 - 2025
- Greeted customers and assessed needs to enhance shopping experience.
- Operated cash register for accurate cash, check, and credit card transactions.
- Restocked and organized merchandise in front lanes to improve accessibility.
- Maintained balanced cash drawer, ensuring precise end-of-shift accounting.
- Built customer relationships to promote repeat business and loyalty.
- Assisted with returns, refunds, and transaction issues for seamless service.
- Worked flexible schedule and extra shifts to support business operations.
- Provided exceptional service, earning positive feedback from customers.
Barista
Peets Coffee And Tea, & Santoro Coffee
Millbrae, CA
2018 - 2020
- Maintained clean, organized workspace to enhance productivity and safety.
- Greeting customers warmly to create welcoming atmosphere and address needs promptly.
- Interacted positively with customers during busy periods to foster enjoyable environment.
- Collaborated effectively with colleagues to strengthen team dynamics.
- Cleaned counters, machines, utensils, and seating areas daily for hygiene standards.
- Managed time efficiently to balance front-of-house and back-of-house responsibilities.
- Controlled lines and crowds through quick, efficient service delivery.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
Education
Accounting - English-as-a-Second-Language Education
City College of San Francisco
San Francisco, CA06.1992
Vicente Guerrero HS
Mexico 1986
Skills
- Work ethic
- Customer service
- Team collaboration
- Problem solving
- Cash handling
- Professional appearance
- Health and safety compliance
- Food allergy awareness
- Guest greeting
- Payment processing
- Multilingual proficiency
Certification
CNA
Languages
English/Spanish
Native or Bilingual
Timeline
Front of House Employee
Chick-fil-A
Cashier/Barista
Paris Baguette Corp
2020 - 2025
Barista
Peets Coffee And Tea, & Santoro Coffee
2018 - 2020
Accounting - English-as-a-Second-Language Education
City College of San Francisco
Vicente Guerrero HS