Norma Moreno
Pasadena,TX
Summary
Administrative professional with demonstrated performance in office administration and customer service at Azz Galvanizing. Expertise in data entry and file organization to improve workflow efficiency. Proficient in Microsoft Outlook to support clear communication and daily operations.
Overview
8
8
years of professional experience
Work History
Safety/Recruiter
CCI
Houston, TX
09.2025 - 08.2026
- Assessed resumes for alignment with role requirements and organizational hiring needs.
- Completed phone screens for qualifications, availability, and compensation requirements.
- Arranged interviews with candidates and CCI hiring managers.
- Explained job duties to candidates during interviews., compensation, and benefits with prospective candidates.
Administrative Assistant
AZZ Galvanizing
05.2024 - 12.2024
- Coordinated scheduling and logistics for meetings to ensure seamless operations.
- Managed incoming calls and correspondence, directing inquiries to appropriate personnel for timely responses.
- Provided general administrative support, including photocopying, scanning, and filing documents accurately.
- Organized and maintained office files and records to facilitate efficient retrieval.
- Maintained office supplies inventory, ordering materials as necessary to support operations.
- Utilized software tools for data entry and document preparation to enhance workflow efficiency.
Customer Service Representative
FEMA
03.2023 - 11.2023
- Provided prompt assistance to customers via phone and email, ensuring inquiries were resolved efficiently.
- Resolved customer inquiries through phone and email, ensuring timely responses and customer satisfaction.
- Provided bilingual support to customers, enhancing communication and service satisfaction.
- Processed orders and managed customer accounts using CRM software, streamlining account handling.
- Adapted quickly to company policies and procedures, enhancing service delivery quality.
- Documented customer interactions accurately, enhancing knowledge base for improved future support.
Administrative Assistant
AAR Inc
02.2022 - 11.2022
- Managed multi-line phone system, efficiently routing calls, delivering messages, and greeting visitors to ensure smooth office operations.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Adapted quickly to new software systems and office protocols, improving overall productivity.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated with team members on various projects to enhance team cohesion and support project goals.
- Facilitated a positive work environment by communicating effectively and building professional relationships among colleagues.
Electrical Apprentice
Zachry Industrial
01.2019 - 07.2019
- Assisted in installation and maintenance of electrical systems, ensuring adherence to safety standards and minimizing risks.
- Operated hand and power tools for wiring, installations, and repairs, ensuring quality workmanship and timely project completion.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Collaborated on troubleshooting electrical issues, improving system reliability and contributing to enhanced performance.
- Conducted routine inspections of electrical equipment to identify potential hazards or failures.
- Documented work completed and materials used in service reports for accurate record-keeping.
- Worked under supervision of a journeyman electrician to learn the trade and develop electrical knowledge.
Education
GED -
AAMA
Houston, TX05-2018
Skills
- Documentation and recordkeeping
- Office administration
- Background checking
- Verbal and written communication
- Safety training
- Employment verification
Languages
- English
- Spanish
Timeline
Safety/Recruiter
CCI
09.2025 - 08.2026
Administrative Assistant
AZZ Galvanizing
05.2024 - 12.2024
Customer Service Representative
FEMA
03.2023 - 11.2023
Administrative Assistant
AAR Inc
02.2022 - 11.2022
Electrical Apprentice
Zachry Industrial
01.2019 - 07.2019
GED -
AAMA