Norma morgan
SCOTTSDALE,AZ
Summary
Results-driven Health Services Associate with a proven track record in improving customer satisfaction and streamlining processes. Expertise in performance evaluations and management support led to enhanced operational efficiency.
Overview
32
32
years of professional experience
Work History
Health Services Associate
McKesson
6555 State Highway 161,irving,tx 75039
03.2020 - Current
- Improved reporting accuracy, implementing new data management system.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Achieved significant savings by renegotiating vendor contracts, focusing on mutual benefits.
- Conducted regular reviews of operations and identified areas for improvement.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Collaborated with cross-functional teams to streamline processes, reducing service delivery times significantly.
- Guided patients through insurance processes, enhancing understanding of benefits and coverage options.
- Collaborated with medical staff to streamline communication, improving patient flow and service delivery.
Certified Pharmacy Technician
Express Scripts Pharmacy
1 Express Way, St. Louis, MO 63121
06.1995 - 11.2012
- Collaborated with pharmacists to resolve medication-related issues and enhance patient care.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Legal Support Clerk
Los Angeles County Probation Department
Van Nuys, CA
02.1994 - 12.1995
- Managed case files and maintained accurate records in the electronic filing system.
- Reviewed and verified legal documents for accuracy, enhancing overall document quality.
- Processed legal documents for court cases, ensuring compliance with departmental procedures.
- Coordinated communication between legal staff and external agencies to streamline information sharing.
- Provided exceptional customer service to clients by addressing inquiries promptly and professionally.
- Coordinated scheduling for attorneys, including appointments, meetings, depositions, hearings, and trials.
Education
High School Diploma -
John H. Francis Polytechnic Senior High School
Sun Valley, CA06-1994
Skills
- Patient communication
- Customer relations
- Customer satisfaction measurement
- Program support
- Management assistance
- Performance evaluations
- Complex Problem-solving
- Critical thinking
- Leadership qualities
Timeline
Health Services Associate
McKesson
03.2020 - Current
Certified Pharmacy Technician
Express Scripts Pharmacy
06.1995 - 11.2012
Legal Support Clerk
Los Angeles County Probation Department
02.1994 - 12.1995
High School Diploma -
John H. Francis Polytechnic Senior High School