Norma Ortiz
Kingwood,TX
Summary
Accomplished professional with 10 years of experience focused on optimizing customer communications and executing effective conflict resolution strategies. Recognized for achieving significant improvements in customer satisfaction metrics through targeted assessments. Aiming to apply extensive expertise to deliver exceptional results in the available role within your team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Howard's Home Improvement
Humble, TX
12.2024 - Current
- Facilitated seamless interactions through comprehensive discussions.
- Managed high-volume inbound call traffic effectively.
- Oversaw payroll processing to maintain accurate financial records.
- Utilized Microsoft Office tools efficiently to arrange meetings.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Leasing Property
Lions Mark Management
Houston, TX
10.2022 - 11.2023
- Assisted in managing daily property operations.
- Coordinated administrative tasks, ensuring seamless property viewing schedules.
- Ensured accurate documentation and processing of rent transactions.
- Coordinated communication regarding maintenance tasks with tenants.
- Ensured accurate and timely preparation during monthly pre-closings.
- Conducted leasing activities through virtual platforms and in-person interactions.
- Assisted with training new employees on proper inspection techniques and procedures.
Family Educator
MET EARLY HEAD START
Humble, TX
02.2021 - 10.2022
- Guided development of children's abilities in both physical coordination and emotional growth.
- Delivered excellent customer support for families.
- Supported early childhood growth and education.
- Created individualized learning plans for each student based on assessment data and family input.
Education
GED - Certified Nurse
GARY JOB CORP
San Marcos, TX05.2000
Skills
- Effective Communication Skills
- Skilled In Multilingual Interactions
- Strategic Issue Resolution
- Technical Software Knowledge
- Customer Support Proficiency
- Meeting Scheduling Expertise
- Skilled in Call Routing
Certification
- Nursing Assistance (CNA)
- CDA
References
References available upon request
Timeline
Receptionist
Howard's Home Improvement
12.2024 - Current
Leasing Property
Lions Mark Management
10.2022 - 11.2023
Family Educator
MET EARLY HEAD START
02.2021 - 10.2022
GED - Certified Nurse
GARY JOB CORP