Norma Perales
Waco,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven candidate successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency.
Overview
17
17
years of professional experience
Work History
Administrative Clerk
Ascension Medical Group Ear, Nose, & Throat
04.2016 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Assisted audiologists in cleaning and troubleshooting hearing aids for patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Surgery Scheduler
Ascension Providence Hospital
10.2015 - 04.2016
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Nursing Unit Clerk
Ascension Providence Hospital Labor And Delivery
07.2014 - 10.2015
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Arranged discharges and patient transportations.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Delivered clerical support by handling range of routine and special requirements.
- Provided clerical support, addressing routine, and special requirements.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Certified Nurse Aide
Family Health Center
07.2006 - 12.2009
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Education
High School Diploma -
University High School
Waco, TX03.1999
Skills
- Communicates effectively
- Quick learner
- Service orientated
- Detail orientated
- Adaptability and responsive
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Administrative Clerk
Ascension Medical Group Ear, Nose, & Throat
04.2016 - Current
Surgery Scheduler
Ascension Providence Hospital
10.2015 - 04.2016
Nursing Unit Clerk
Ascension Providence Hospital Labor And Delivery
07.2014 - 10.2015
Certified Nurse Aide
Family Health Center
07.2006 - 12.2009
High School Diploma -
University High School
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