Alyssa Carter
Shreveport,LA
Summary
Regarding your company's available position, this opportunity triggered my appeal to join its progressive community. The requirements surrounding this position curated my confidence that not only will I be a great asset to the environment, but I also have the opportunity to grow within it as well.
I proudly admit that I am firmly qualified for this position attributable to the experience/skills I have acquired throughout my years of attending Louisiana Tech University. My skill set was exerted whilst working profusely with a previous notable company this year and last.
As an employee, I strive to set a bar for myself and raise it as I achieve new levels within my company. I aspire not only to grow as a person within my workplace but to take part in helping my workplace expand as well.
I am excited at the thought of bringing my talents to your company and acquiring more while working with you all. I look forward to hearing from you soon to discuss things further.
Thank you for your time and consideration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Entry Specialist/Administrative Assistant
Frymaster Corporation
03.2022 - 05.2023
- Designed uo to date methods to transfer data within individuals and higher ups in the company
- Trained in-house users on advanced functionality of MS Word and Excel.
- Maintained files, records and chronologies of entry activities.
- Developed pivot tables and custom reports in Excel.
- Wrote macros for customization of documents and spreadsheets.
- Verified software functionality meets organizational needs.
- Corrected data entry errors to prevent duplication or data degradation.
- Evaluated source documents to locate needed information.
- Developed data entry policies and procedures in compliance with company standards.
- Created modern data formats to display to CEO
- Staying on top of daily data for morning MDI collaborations
IT Support Specialist
Louisiana Tech University Help Desk
03.2019 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Translated complex technical issues into digestible language for non-technical users.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Business Office Manager
J & J Landscaping
09.2018 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Implemented and maintained internal controls to protect financial assets.
- Developed detailed plans based on broad guidance and direction.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Created weekly, monthly and quarterly expense reports.
- Developed graphics and visual content for social media campaigns to increase client intake by 75%.
Paralegal/Legal Assistant
Adams & Martin Group
07.2016 - 08.2018
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Revised and finalized letters, briefs, and memos.
- Researched statutes, decisions, legal articles, and codes.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
Lead Cashier
McDonald's
06.2012 - 04.2016
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Alleviated customer service needs with policy-appropriate solutions.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
Education
C.E. Byrd High School
Shreveport, LABachelor of Arts - Major in History Minor in English
Louisiana Tech University
Ruston, LA05.2023
Skills
- Communicates Deadline Accuracy: pays attention to detail
- Workload Prioritization/Organization
- 10 years Microsoft Software Experience: Tech Savvy
- Adobe
- Advanced writing skills
- There is no "I" in team
- Level headed under pressure
- Critical Thinker/ Problem Solver
- Takes Responsibility
- Communicates effectively
- Reliable
Certification
- Google AdSense Certification
- Computer Business & Communications Certification
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Data Entry Specialist/Administrative Assistant
Frymaster Corporation
03.2022 - 05.2023
IT Support Specialist
Louisiana Tech University Help Desk
03.2019 - 11.2021
Business Office Manager
J & J Landscaping
09.2018 - Current
Paralegal/Legal Assistant
Adams & Martin Group
07.2016 - 08.2018
Lead Cashier
McDonald's
06.2012 - 04.2016
C.E. Byrd High School
Bachelor of Arts - Major in History Minor in English
Louisiana Tech University