Norma Prieto
Elkhart,TX
Summary
Dynamic General Manager with a proven track record at Domino's Pizza, excelling in operations management and team leadership. Expert in inventory control and budget allocation, I implemented process improvements that enhanced efficiency and customer satisfaction. Skilled in training and development, I fostered a collaborative environment that drove employee performance and loyalty.
Overview
11
11
years of professional experience
Work History
General Manager
Dominos's Pizza
Palestine, TX
07.2025 - Current
- Assisted in managing daily operations, ensuring efficient workflow across departments.
- Supported team members by providing training on standard operating procedures and safety protocols.
- Contributed to inventory management, maintaining accurate stock levels and minimizing discrepancies.
- Implemented process improvements to enhance efficiency and reduce downtime in daily activities.
- Participated in project planning sessions, offering insights for operational enhancements and resource allocation.
- Engaged with customer feedback to identify areas for service improvement, enhancing overall satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant Manager
Domino's Pizza
Palestine, TX
02.2021 - 06.2025
- Assisted in managing daily operations, ensuring efficient service delivery and customer satisfaction.
- Collaborated with team members to implement training programs that improved employee performance.
- Monitored inventory levels and coordinated timely restocking of supplies to maintain operational efficiency.
- Streamlined communication processes between front-line staff and management to improve service response times.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Admin Assistant II
TDCJ
Tennessee Colony, TX
01.2017 - 01.2021
- Provided comprehensive administrative support, ensuring smooth office operations.
- Maintained accurate filing systems and organized documentation for easy retrieval.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Clerk II
TDCJ
Tennessee Colony, TX
10.2014 - 01.2017
- Assisted in inventory management by maintaining accurate stock levels and documentation.
- Conducted regular audits of administrative processes, identifying areas for improvement and compliance.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Purchased and maintained office supplies.
- Monitored and tracked budgets and expenses.
Customer Service Representative
Domino’s Pizza
Palestine, TX
05.2014 - 10.2014
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Supported inventory management by restocking supplies and monitoring product availability.
- Trained new staff on operational procedures and customer service standards.
- Implemented best practices for food safety and sanitation in accordance with company policy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma -
Elkhart Independent School District
Elkhart, TX05.2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Team leadership
- Customer relations
- Training and development
- Relationship building
- Inventory control
- Staff supervision
- Goal setting
- Employee scheduling
- Administrative skills
- P&L management
- Labor cost controls
- Strategic planning
- Project management
- Employee development
- Facility management
- Workflow planning
- Purchasing
- Expense control
- Purchasing and planning
- Operations oversight
- Cost analysis and savings
- Sound judgment
- Budget allocation
- Community outreach
Timeline
General Manager
Dominos's Pizza
07.2025 - Current
Assistant Manager
Domino's Pizza
02.2021 - 06.2025
Admin Assistant II
TDCJ
01.2017 - 01.2021
Clerk II
TDCJ
10.2014 - 01.2017
Customer Service Representative
Domino’s Pizza
05.2014 - 10.2014
High School Diploma -
Elkhart Independent School District