Norma Ramirez
Dallas,TX
Summary
Experienced with managing front desk operations in medical setting, including patient scheduling and records management. Utilizes effective communication skills to ensure smooth patient flow and office operation. Knowledge of medical terminology and administrative procedures.
Overview
10
10
years of professional experience
Work History
Medical Office Receptionist/Front & Back
Dr. Nara Pravat
01.2018 - 01.2022
- Managed patient scheduling, ensuring efficient appointment flow and minimal wait times.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly and professionally.
- Maintained electronic health records, ensuring compliance with privacy regulations.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Increased office productivity by multitasking efficiently.
- Handled sensitive situations compassionately when dealing with distressed patients.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Reviewed and sent medical records to other physicians upon request.
- Managed high call volumes, directing calls to appropriate departments.
- Pulled charts and prepared for doctor assessment.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
- Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments.
Patient Clinical Assistant
Texas Clinic Pain and Spine
01.2017 - 01.2018
- Coordinated scheduling of patient appointments to optimize clinic workflow.
- Prepared examination rooms with necessary equipment for various procedures.
- Supported clinical staff, ensuring efficient workflow and proper execution of procedures.
- Expedited discharge processes by coordinating follow-up appointments, and necessary paperwork for patients leaving the facility.
- Assisted physicians with procedures, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Receptionist
Minimally Invasive Spine Institute
01.2012 - 01.2017
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Processed patient intake forms and verified insurance information for accuracy.
- Maintained electronic health records, ensuring compliance with privacy regulations.
- Assisted in preparing examination rooms.
- Monitored inventory levels of medical supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Education
High School Diploma -
Skyline High School
Dallas, TX01-2009
Skills
- Strong customer service and communication skills
- Knowledge of medical terminology
- Patient scheduling and appointment coordination
- Managing patient records
- HIPAA compliance
- Record preparation
Timeline
Medical Office Receptionist/Front & Back
Dr. Nara Pravat
01.2018 - 01.2022
Patient Clinical Assistant
Texas Clinic Pain and Spine
01.2017 - 01.2018
Medical Receptionist
Minimally Invasive Spine Institute
01.2012 - 01.2017
High School Diploma -
Skyline High School