Norma Rodriguez
West Covina,CA
Summary
Dedicated medical office assistant well-versed in communication and team building. Knowledgeable in front and back office duties. Ready to bring my professional work experience and customer service to your team.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant
Optum / Family Practice
01.2015 - Current
- Enhanced customer satisfaction with timely and accurate check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, canceling and reminding appointments.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
Education
Medical Assistant -
Associated Medical College
Los Angeles, CAJohn Marshall High School
Los Angeles, CASkills
- Front desk operations
- Appointment management
- Patient care coordination
- Multi-line telephone systems
- Recordkeeping and data entry experience
- Medical terminology
- Computer skills
- Fluent in Spanish
- Certified Medical Assistant - 2024
- Certified in CPR and BLS
Timeline
Medical Office Assistant
Optum / Family Practice
01.2015 - Current
Medical Assistant -
Associated Medical College
John Marshall High School
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