Norma Rojas
Las Vegas,Nevada
Summary
Highly efficient and organized with a stellar record of friendly and upbeat customer service. Able to multitask effectively in a high-pressure fast-paced working environment. Dedicated to creating an exciting upbeat ambiance to ensure customer satisfaction.
Overview
4
4
years of professional experience
Work History
Flight Attendant
Southwest Airlines
03.2022 - Current
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Used excellent customer service skills in addressing passengers' needs.
- Relayed updates and information to passengers after confirming key details with pilot.
- Served beverages and food items and provided information about in-flight offerings to passengers.
Model Cocktail Server
LIV Nightclub
Las Vegas, Nevada
02.2025 - 10.2025
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Balance and adapt to changing menu items and layouts throughout multiple day parts.
- Maintained accurate cash handling practices while efficiently serving customers.
Model Cocktail Server
Daylight Beach Club
02.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Jennings County High School
North Vernon, IN05.2019
Skills
- Exceptional customer service
- Thrives in fast paced environments
- Navigate a POS quickly and accurately
- Organized and keeps a neat effective work environment
- Able to prioritize to meet ever changing customer needs
- Outstanding communication skills
Timeline
Model Cocktail Server
LIV Nightclub
02.2025 - 10.2025
Model Cocktail Server
Daylight Beach Club
02.2024 - 10.2024
Flight Attendant
Southwest Airlines
03.2022 - Current
High School Diploma -
Jennings County High School