Norma Rubio
San Tan Valley,USA
Summary
Results-driven Correctional Captain with extensive experience and a deep understanding of ADCRR policies and procedures, particularly in inmate discipline and grievances. Expertise is leveraged in challenging roles that foster teamwork and contribute to the modernization of correctional practices while promoting staff growth and development. Proven track record includes collaboration with state agencies to enhance public safety and protect state assets through effective operational oversight, thorough audits, and strict compliance with established policies. Committed to enhancing operational efficiency and cultivating a culture of continuous improvement within correctional environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Captain – Contract Beds Monitor / DC / DHO
Red Rock
04.2022 - Current
- Conduct routine audits of all posts and areas throughout the facility to ensure safety and security.
- Ensure compliance with policies and procedures, addressing discrepancies and concerns.
- Complete audits and reports on facility operations, providing recommendations for improvement.
- Address discrepancies and concerns, assisting in problem-solving or corrective actions.
- Enter, process, and conduct disciplinary hearings
Correctional Captain – Central Unit / Complex DHO
Florence Complex
03.2021 - 04.2022
- Chief of Security for a Close Custody Unit – General population / Death Row / Severely Mentally Ill Inmates
- Manage and supervise security, custody, and discipline of inmates, ensuring compliance with regulations.
- Assure required communications, records, sanitation, safety, and security are provided for staff and inmates
- Prepare and submit reports for operating budgets, staffing positions, disciplinary actions, and other related administrative activities
- Serve on classification, disciplinary, and staff committees, contributing to effective inmate management.
Correctional Lieutenant
Eyman Complex - Meadows & SMUI
02.2011 - 12.2017
- Supervised Correctional Officers, Sergeants, and Inmates, ensuring their safety and effective management.
- Served as Shift Commander for medium and maximum custody units, maintaining order and security.
- Managed various operational areas, including discipline, mail, property, kitchen, and work crews.
- Acted as the facility’s Support and Relief Lieutenant, overseeing critical functions and maintaining compliance.
Correctional Sergeant
Perryville Complex & COTA
12.2002 - 02.2011
- Supervised Correctional Officers (Santa Maria, Complex & Lumley)
- Wildland Fire Crew Supervisor demonstrating leadership and ensuring safety during fire-related operations. Built relationships and cooperate with other agencies to assist and protect the public
- Supervised Kitchen, Detention Unit, Work Crews, Mail & Property, and Adult and Minor Inmates at Maximum and Minimum security.
- CADRE Instructor/Staff Instructor
- C.O.T.A Class Sergeant (12/2005-1/2011)
Correctional Officer II
Perryville Complex – Complex, CDU & Minors
08.2001 - 12.2002
- Supervised male and female inmates at a minimum, medium, and maximum-security unit.
- Supervised female minors emphasizing safety and security.
- Inmate work crew supervisor, overseeing their activities and maintaining order.
- Provided guidance and support as a C.O.T.A. Class Advisor and Field Tanning Officer.
Correctional Officer II
Safford Complex – Graham, Tonto, Complex
08.1998 - 08.2001
- Supervised male and female inmates at a minimum, medium, and maximum-security unit.
- Supervised female minors emphasizing safety and security.
- Inmate work crew supervisor, overseeing their activities and maintaining order.
- Provided guidance and support as a C.O.T.A. Class Advisor and Field Tanning Officer.
Education
AA Degree -
Eastern Arizona College
Thatcher, AZ05.1997
High School Diploma - undefined
Thatcher High School
Thatcher, AZ05.1994
Skills
- ADCRR’s inmate grievance and disciplinary rules, processes, policies, and procedures
- Written and Verbal Communication: Ability to convey complex information clearly and effectively
- Ability to analyze and review facts, maintain objectivity, organize facts in a logical maner, and maintain confidentiality
- Arizona Correctional Information System (ACIS)
- In-depth knowledge of state and federal laws, ensuring policy and regulatory compliance
- Interpersonal Relations: Skilled in establishing positive relationships, fostering collaboration, and conflict resolution
- Contract Oversight: Monitoring and ensuring compliance with external vendor contracts and service agreements
- Problem-Solving: Analytical thinking, creativity, and effective problem-solving skills
- Inmate Management: Extensive experience in effective management of inmate populations, behavior management, and rehabilitation
- Safety and Security: Expertise in maintaining safety, implementing preventive strategies, and responding to emergencies
Accomplishments
Supervisor of the Month
Supervisor of the Quarter
Languages
Spanish
Native or Bilingual
Certification
- Disciplinary Coordinator / Disciplinary Hearing Officer Training
- Basic Leadership Academy (BLA)
- FEMA/DEMA Certificate in All-Hazards Incident Management Team, Incident Commander, Operations Section Chief, Logistics Section Chief, Planning Section Chief, Safety Officer, and Public Information Officer
- Certificate for Homeland Security Exercise and Evaluation Program (HSEEP)
- Certificate for Instructor Development Workshop Management and Planning
- Staff Instructor
- FEMA Instructor & Curriculum Writing
- Firearms Instructor
- Master Instructor School – TASER 2011, 2013, 2019, 2022, 2025
Timeline
Captain – Contract Beds Monitor / DC / DHO
Red Rock
04.2022 - Current
Correctional Captain – Central Unit / Complex DHO
Florence Complex
03.2021 - 04.2022
Correctional Lieutenant
Eyman Complex - Meadows & SMUI
02.2011 - 12.2017
Correctional Sergeant
Perryville Complex & COTA
12.2002 - 02.2011
Correctional Officer II
Perryville Complex – Complex, CDU & Minors
08.2001 - 12.2002
Correctional Officer II
Safford Complex – Graham, Tonto, Complex
08.1998 - 08.2001
High School Diploma - undefined
Thatcher High School
AA Degree -
Eastern Arizona College
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