Norma Santellana
Beeville
Summary
Dynamic Correctional Clinical Associate with extensive experience at UTMB Health, adept in electronic health records and medical records management. Proven ability to enhance patient care through effective communication and conflict resolution. Bilingual in Spanish, skilled in patient scheduling, and committed to maintaining confidentiality and compliance in sensitive environments.
Overview
10
10
years of professional experience
Work History
Correctional Clinical Associate
UTMB Health-McConnell
09.2022 - Current
- Maintained accurate documentation of patient interactions.
- Facilitated communication between patients and healthcare professionals effectively.
- Skillfully navigated challenging situations involving inmate non-compliance with medical interventions by employing strong interpersonal skills and conflict resolution techniques.
- Retrieved and maintained tracking system for medical record charts.
- Handled filing, mail functions and typed correspondence.
- Streamlined daily operations by coordinating schedules, appointments, and resources in collaboration with security personnel and other healthcare providers.
- Served as a liaison between clinical staff and correctional officers, fostering open communication and collaboration to provide optimal care for inmates in need.
- Operated personal computers to enter and assimilate data, generate reports, draft routine correspondence and develop special administrative analyses.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed necessary reports and documentation on time and to specifications.
- Took and recorded patients' vital signs, documenting in medical charts.
- Answered patient inquiries and provided information about healthcare services.
- Supported office operations by expertly handling administrative needs.
Correctional Clinical Associate
UTMB Health- Garza West
08.2018 - 09.2022
- Maintained accurate documentation of patient interactions and clinical assessments.
- Supported intake assessments by gathering relevant patient history information.
- Skillfully navigated challenging situations involving inmate non-compliance with medical interventions by employing strong interpersonal skills and conflict resolution techniques.
- Maintained strict confidentiality standards while managing sensitive information related to inmate diagnoses, treatments, progress reports, or personal histories.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Facilitated communication between patients and healthcare professionals effectively.
- Retrieved and maintained tracking system for medical record charts.
- Handled filing, mail functions and typed correspondence.
- Streamlined daily operations by coordinating schedules, appointments, and resources in collaboration with security personnel and other healthcare providers.
- Operated personal computers to enter and assimilate data, generate reports, draft routine correspondence and develop special administrative analyses.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed necessary reports and documentation on time and to specifications.
- Took and recorded patients' vital signs, documenting in medical charts.
- Answered patient inquiries and provided information about healthcare services.
- Supported office operations by expertly handling administrative needs.
Mailroom Admin Asst
TDCJ-Garza West
11.2015 - 08.2018
- Developed and maintained filing systems to improve document retrieval speed.
- Assisted in preparing reports and presentations for departmental reviews.
- Provided training and mentorship to new administrative staff on office procedures.
- Maintained confidential records with a focus on accuracy and compliance standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in preparation of financial reports
- Developed filing system for historical documents, preserving important company records and improving access to information.
Education
Associate of Science - Medical Specialization
Coastal Bend College
Beeville, TX05-1999
Skills
- Electronic health records
- CPR
- Patient scheduling
- Data entry
- Medical terminology
- Complex Problem-solving
- Fluent in Spanish
- Medical records management
- EMR
- Medical office administration
Timeline
Correctional Clinical Associate
UTMB Health-McConnell
09.2022 - Current
Correctional Clinical Associate
UTMB Health- Garza West
08.2018 - 09.2022
Mailroom Admin Asst
TDCJ-Garza West
11.2015 - 08.2018
Associate of Science - Medical Specialization
Coastal Bend College