Norma Sol
Round Rock,TX
Summary
Dynamic professional with extensive experience in customer service and team management, notably at Michelobos Restaurant. Bilingual in English and Spanish, skilled in staff training and development. Proven ability to enhance operational efficiency and customer satisfaction, leveraging strong time management and communication skills to drive success in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Driver
DoorDash
Austin, TX
10.2025 - Current
- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Maintained vehicle cleanliness and functionality through regular inspections and routine maintenance checks.
- Navigated effectively using GPS technology to optimize delivery routes and minimize delays.
- Communicated efficiently with customers regarding order status and delivery updates to enhance service experience.
Manager
Michelobos Restaurant
05.2022 - 09.2025
- Supervised daily restaurant operations, ensuring high service quality and customer satisfaction.
- Managed staff schedules and training programs to optimize workforce efficiency.
- Implemented inventory control measures to reduce waste and improve cost management.
- Coordinated special events, enhancing guest experiences through tailored services.
- Led team meetings, fostering open communication and collaboration among staff members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Owner's Assistant
Sol Stone Countertops
Round Rock, TX
01.2004 - 05.2022
- Coordinated project schedules to optimize workflow and enhance team collaboration.
- Managed communication between clients and production teams to ensure project specifications were met.
- Streamlined inventory management processes for improved accuracy and efficiency in supply ordering.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Managed appointment scheduling, ensuring timely consultations with clients and optimal use of owner''s time.
Optical Technician
Kids Vision For Life Central Texas
Austin, TX
06.2015 - 12.2016
- Assisted in assembling and fitting optical lenses to ensure accurate prescriptions.
- Maintained inventory of eyewear and supplies, ensuring timely availability for patient needs.
- Operated optical machinery for lens fabrication and adjustments, adhering to safety protocols.
- Collaborated with optometrists to verify prescriptions and address patient inquiries effectively.
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
Front Desk Receptionist
Texas State Optical
Austin, TX
09.2011 - 05.2012
- Greeted and assisted clients, ensuring a welcoming environment.
- Managed appointment scheduling, optimizing front desk efficiency.
- Processed patient information and insurance details accurately.
- Collected room deposits, fees, and payments.
- Organized and maintained files and records to ensure up-to-date documentation.
Optical Assistant
Tanglewood Vision Center
Austin, TX
2001 - 2004
- Operated optical equipment for patient fittings, ensuring comfort and precision.
- Provided support during eye exams by preparing patients and managing necessary documentation.
- Collaborated with optometrists to streamline appointment scheduling and patient flow.
- Educated customers on proper eyewear care and usage for optimal performance.
- Addressed customer inquiries efficiently, enhancing overall satisfaction with services provided.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
Education
High School Diploma -
Watsonville Community School
Watsonville, CASkills
- Bilingual in English and Spanish
- Time management
- Valid Driver's license
- Customer service
- Computer skills
- Money handling
- Staff training and development
- Customer relationship management (CRM)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Driver
DoorDash
10.2025 - Current
Manager
Michelobos Restaurant
05.2022 - 09.2025
Optical Technician
Kids Vision For Life Central Texas
06.2015 - 12.2016
Front Desk Receptionist
Texas State Optical
09.2011 - 05.2012
Owner's Assistant
Sol Stone Countertops
01.2004 - 05.2022
Optical Assistant
Tanglewood Vision Center
2001 - 2004
High School Diploma -
Watsonville Community School