Norma soto
HOBBS
Summary
Business Administration student at Eastern New Mexico University with experience in banking management, education, customer service, and healthcare support. Proven leadership, communication, and problem-solving skills developed through managing teams, supporting students, and delivering excellent customer service. Seeking business, management, operations, or administrative opportunities where I can apply leadership, customer service, and organizational skills while pursuing a Bachelor of Business Administration. Bilingual in English and Spanish with a strong work ethic and commitment to professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SPED Paraprofessional
Hobbs Municipal Schools
Hobbs, NM
04.2025 - Current
- Assisted teachers in implementing Individualized Education Programs (IEPs) for students with special needs.
- Supported classroom activities by providing individualized attention to students, fostering engagement and participation.
- Facilitated communication between students, teachers, and parents to ensure a collaborative learning environment.
- Monitored student progress and behavior, reporting observations to educators for effective intervention strategies.
- Supervised students during transitions and recreational activities, promoting safety and positive social interactions.
- Supported teacher in development of individual learning strategies.
- Collaborated with multidisciplinary teams to develop comprehensive support strategies for each student, contributing to improved academic performance.
Manager
First American Bank
Hobbs, NM
08.2022 - 04.2025
- Managed daily operations to ensure compliance with banking regulations and policies.
- Led team in implementing process improvements, enhancing service delivery efficiency.
- Developed training programs for staff, increasing knowledge of financial products and services.
- Coordinated cross-departmental initiatives to streamline customer onboarding processes.
- Oversaw budget management, ensuring alignment with organizational financial goals.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Customer Service Cashier
JCPenney
Hobbs, NM
10.2019 - 08.2022
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balance through diligent tracking of sales and refunds.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Trained new cashiers on operational procedures and customer service standards.
- Collaborated with team members to enhance store presentation and improve customer experience.
- Monitored compliance with company policies, ensuring a safe and secure shopping environment.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Redeemed coupons to discount purchases.
Education
BBA - Business Administration
Eastern New Mexico University
Portales, NM05-2029
High School Diploma -
Hobbs High School
Hobbs, NM05-2020
Skills
- IEP compliance
- Teacher assistance
- Learning disabilities support
- Classroom organization
- Autism and spectrum disorders
- Team leadership
- Activity management
- Decision-making
- Classroom management strategies
- Autism support
- Operations management
- Team Management
- Problem-solving
- Customer Relations
- Financial Services
- Staff Development
- Process Improvement
Certification
- CPCT/A - Patient Care Technician/Assistant - Exp. Date 08/31/2027
- Licensed Level One Pre K-12 Substitute Teacher - July 01, 2024 to June 30, 2027
- Certified Basic Life Support, Lone Star CPR and first aid Training Corp - renew by 07/2027
- Licensed P-12 Education Assistant - November 01, 2025 to December 30, 2028
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
SPED Paraprofessional
Hobbs Municipal Schools
04.2025 - Current
Manager
First American Bank
08.2022 - 04.2025
Customer Service Cashier
JCPenney
10.2019 - 08.2022
BBA - Business Administration
Eastern New Mexico University
High School Diploma -
Hobbs High School