Norma Valencia
Los Angeles,CA
Summary
Highly proficient and detail-oriented member service representative with a passion in the hospitality and finance industry. Result-oriented individual who has a proven record of exceeding sales targets with a strong command of conflict resolution by demonstrating accuracy in all secretarial and client based tasks. Strong interpersonal skills and solid ethical behavior aimed at coordinating both assets and staff.
Overview
7
7
years of professional experience
Work History
Desk Associate
Guess
Las Vegas, NV
05.2017 - 05.2018
- Drove store revenue by offering customers accessories and related purchases to complete selections. Brought brand awareness by adhering to dress code, policies, and always being updated on seasonal releases.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Loan Officer
America First Credit Union
Las Vegas, NV
05.2018 - 05.2021
- Assisted members by proactively answering questions regarding balance inquires, transactions, mobile banking, deposit accounts including but not limited to revising delinquencies to advise members of alternative actions and strategies for debt repayment.
- Collaborated with other departments to resolve any issues regarding chargebacks and deposit corrections.
- Completed loan applications by obtaining copies of applicant's credit report and reviewed liabilities to determine feasibility of granting loan proposals and offers for new borrowers in a timely manner.
Lead Night Auditor
Marriott Vacations Worldwide
Las Vegas, NV
05.2021 - 05.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Handled tasks and responsibilities for front office employees during periods of understaffing. Also managed creating the schedule to align coverage with forecasted demands.
- Tracked business revenue and occupancy to maintain high accuracy at property-level. Looked over pending check-ins and payment processes to complete closing procedures.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
Associate Of Applied Business - Business Administration And Management
University of Nevada - Las Vegas
Las Vegas, NV08.2021
Skills
- Leadership
- Risk Management
- Proactive Learning
- Telephone Reception
- Relationship Expertise
- Cross-Selling Referrals
- High Volume Environments
- Bilingual (English/Spanish)
- Cash and Credit Card Handling
- Microsoft Applications Processing
- Mail Handling
- Multi-Line Telephone Systems
- PC Proficiency
- Process Payments
- Office Administration
- Front Desk Management
- POS Systems
- Conflict Management
- Hotel Reservations
Timeline
Lead Night Auditor
Marriott Vacations Worldwide
05.2021 - 05.2024
Loan Officer
America First Credit Union
05.2018 - 05.2021
Desk Associate
Guess
05.2017 - 05.2018
Associate Of Applied Business - Business Administration And Management
University of Nevada - Las Vegas