Norma Alicia Mora
Houston,TX
Summary
Driven professional with a proven track record at Vacations To Go, adept in customer service and sales, showcasing a strong work ethic and exceptional communication skills. Fluent in English/Spanish, excelled in creating memorable travel experiences and expanding sales opportunities, consistently meeting targets. Demonstrates time management expertise and computer literacy, thriving in team environments.
Overview
19
19
years of professional experience
Work History
Travel Counselor
Vacations To Go
Houston, TX
09.2016 - 07.2024
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Consistently met sales targets by upselling additional services such as excursions, insurance policies, or upgraded accommodations.
Sales Agent
Oscar Meza Allstate Agency
Pasadena, TX
09.2005 - 08.2016
- Developed strong relationships with clients through excellent customer service and regular followups.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
Education
Basic Studies - Business Administration
Houston University Downtown
Houston, TX06.1993
Skills
- Excellent customer service
- Strong work ethic
- Exceptional communication
- Time management expertise
- Flexible schedule availability
- Fluent in English/Spanish
- Organizational skills
- Computer literacy
Timeline
Travel Counselor
Vacations To Go
09.2016 - 07.2024
Sales Agent
Oscar Meza Allstate Agency
09.2005 - 08.2016
Basic Studies - Business Administration
Houston University Downtown