Nadine Rivera
Lauderhill
Summary
Dedicated and experienced professional seeking to leverage over 20 years of customer service, administrative, and travel industry experience in a dynamic role that values service excellence, efficiency, and integrity.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Travel Counselor
American Express
Sunrise, FL
07.2024 - 02.2026
- Plan and book travel (air, hotel, car) for card memermembers using GDS systems.
- Provide expert guidance on travel documentation and requirements.
- Resolve customer concerns promptly and maintain satisfaction.
- Stay current on travel industry trends and company policies.
- Developed tailored travel itineraries to enhance customer satisfaction and loyalty.
- Cultivated relationships with clients to understand preferences and optimize travel experiences.
Deputy Clerk
Broward County Clerk of Courts
Fort Lauderdale, FL
07.2004 - 07.2024
- Process and enter traffic citations in court records; set court dates and issue warrants.
- Train coworkers and respond to public inquiries.
- Maintain accurate court records and perform data corrections.
- Managed case files and legal documents for accurate record-keeping.
- Processed court filings and maintained compliance with legal standards.
- Oversaw data entry accuracy in case management systems to ensure integrity.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
Education
High School Diploma - Hospitality & Tourism Management
Broward Community College
Davie, FL05-2004
Diploma - Academy of Travel & Tourism
Dillard High School
Fort Lauderdale, FL06-1994
Skills
- Travel industry experience
- Excellent customer service
- Strong negotiation skills
- High volume environments
- Microsoft office
- Data entry
- Excellent communication
- Attention to detail
- Problem-solving abilities
- Teamwork
Certification
- Customer Service | Negotiation | Microsoft Office
- Workplace Awareness | Security & Safety Training
QUALIFICATIONS PROFILE
Organized and detail-oriented professional with extensive experience in clerical work and customer service. Strong communicator with proven ability to manage tasks accurately and efficiently. Committed to integrity, public service, and high performance standards.
Timeline
Travel Counselor
American Express
07.2024 - 02.2026
Deputy Clerk
Broward County Clerk of Courts
07.2004 - 07.2024
High School Diploma - Hospitality & Tourism Management
Broward Community College
Diploma - Academy of Travel & Tourism
Dillard High School