Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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NORMA ANDREA GOMEZ JIMENEZ

Hayward

Summary

Proactive contract administrator known for effective communication and training facilitation. Skilled in managing contract processes and enhancing team performance through streamlined procedures and detailed compliance oversight.

Overview

34
34
years of professional experience

Work History

LATAM Contract Administrator

Carestream Health
Guadalajara
01.2024 - 10.2025
  • Created annual contracts for LAR distributors, ensuring compliance with company policies.
  • Maintained organized electronic filing system for contract records.
  • Revised commercial templates annually to meet current standards.
  • Collaborated with cross-functional teams to streamline contract creation processes.
  • Coordinated training sessions on contract management software to enhance team efficiency.
  • Negotiated amendments to contracts, improving agreement accuracy.
  • Provided regular updates on contract statuses to management and stakeholders.
  • Checked database information for accuracy and updated records accordingly.

Funnel Managmet Service LAR

Carestream Health
Guadalajara
12.2019 - 01.2024

Ensured robust lead funnel for LAR service area through proactive follow-up on assigned leads.

Collaborated with Field Engineers to cultivate prospective buyers and communicate value propositions.

  • Generated opportunities for new and existing customers in alignment with service sales objectives.
  • Worked alongside Channel Managers and Field Engineers to address customer needs effectively.
  • Facilitated prompt follow-up by the appropriate personnel on leads and opportunities.
  • Demonstrated strong customer orientation, active listening, and effective communication skills.
  • Adapted quickly to varied situations, providing solutions to emerging challenges.
  • Maintained organization and a service-oriented attitude to enhance customer satisfaction.

Exceed Agent

Carestream Health
Guadalajara
08.2011 - 12.2019
Conducted customer surveys to collect feedback on service and product installation satisfaction.
Achieved team objectives by completing required surveys and ensuring quality of interviews.
Demonstrated strong interpersonal skills while adhering to survey scripts during calls.
Escalated cases of customer dissatisfaction regarding products, sales, or services per established proce

Marketing and Communications Coordinator

FMC Agroquimica de México
Guadalajara
02.2002 - 03.2011
  • Coordinated new product launches, ensuring seamless execution and stakeholder alignment.
  • Managed logistics for internal and external events, enhancing operational efficiency.
  • Oversaw label coordination to maintain branding consistency across all products.
  • Facilitated client communications to strengthen relationships and address inquiries.
  • Liaised with advertising agencies and suppliers to optimize promotional strategies.
  • Controlled advertising expenses, achieving budgetary compliance throughout campaigns.
  • Organized trade shows, increasing brand visibility and engagement opportunities.

Administrative Assistant

FMC Agroquimica de México
Guadalajara
10.1991 - 10.1998
  • Executed receipt processing and check issuance for suppliers effectively.
    Controlled bank and cash window transactions to guarantee precision.
    Facilitated requisitions and purchase orders for seamless procurement.
    Oversaw mailroom functions to ensure prompt delivery of mail.
    Managed petty cash transactions to cover minor office expenses.

Education

High School Diploma -

Universidad Guadalajara Lamar
Guadalajara, Jalisco
07-1989

Skills

  • Contract management and compliance
  • Document revision and control
  • Database management
  • Cross-functional collaboration
  • Process improvement
  • Effective communication
  • Attention to detail
  • Training facilitation
  • Active listening
  • Requests for information and proposal preparation
  • Contract drafting and reviews
  • Legal compliance
  • Multitasking skills

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

LATAM Contract Administrator

Carestream Health
01.2024 - 10.2025

Funnel Managmet Service LAR

Carestream Health
12.2019 - 01.2024

Exceed Agent

Carestream Health
08.2011 - 12.2019

Marketing and Communications Coordinator

FMC Agroquimica de México
02.2002 - 03.2011

Administrative Assistant

FMC Agroquimica de México
10.1991 - 10.1998

High School Diploma -

Universidad Guadalajara Lamar
NORMA ANDREA GOMEZ JIMENEZ