Norma Angelica Cortes Dueñas
San Diego,CA
Summary
Dynamic sales professional with extensive experience at Agaci Store, New Fashion Group and Curacao excelling in customer service. Proven track record of enhancing order accuracy and mentoring employees to achieve sales goals. Skilled in identifying customer needs to drive product recommendations.
Overview
9
9
years of professional experience
Work History
Sales Representative
Curacao Retail
Chula Vista, California
07.2024 - Current
- Listened customer's needs to recommend best products and services.
- Customer's support confirming prices in all store products.
- Offering Store Credit and Membership.
- Reset store displays for special events and seasonal merchandise.
- Greeted customers with energy offering the opportunity to become cardholder.
- Let customers know promotions of the week.
- Protection Plan for Curacao products.
- Experience selling, Sunglasses, Handbags, Perfums, skin care products, 14kt gold, lugagge, etc.
Assistant Manager
New Fashion Group
San Ysidro, CA
11.2019 - 12.2023
- Maintained accurate records of sales transactions using company system.
- Provided leadership, training employees in the company programs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new employees to meet job requirements.
- Recruiting and hiring process.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored employee attendance records, timekeeping, and payroll information.
- Floor Set execution.
- Receiving and processing merchandise.
- Execution of Markdowns
- Store Inventory
Assistant Manager
Agaci Store
San Ysidro, CA
07.2018 - 08.2019
- Assist Store Manager as needed
- Maintained accurate records of sales transactions using POS systems.
- Provided leadership to the employees and supply knowledge of store policies and procedures.
- Supervised daily sales reports including assigning duties.
- Trained new employees to meet job requirements.
- Provided support to the management team on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with management team on developing strategic plans for achieving business goals.
- Ensured compliance of Store Operations and company policies.
- Participate in annual inventory.
- Participate in motivational program for employees.
Sales Supervisor
Agaci Store
San Ysidro, CA
06.2017 - 07.2018
- Collaborated with management team to meet sales goals.
- Managed daily operations assigning tasking to the employees.
- Training Employees to achieve company's policies and procedures.
- Executed markdowns on clearance merchandise according company's procedures.
- Assigning registers to the cashiers.
- Open and close the store following store procedure.
- Coaching employees.
- Participate in motivational programs for Agaci employees.
Sales Associate
Agaci Store
San Ysidro, California
11.2015 - 06.2017
- Greeted and welcomed customers to the store in a professional manner.
- Assisting customers in Fitting Rooms, helping to find theirs needs.
- Helping to maintain the store clean and organized.
- Participated in the store Floor Set.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
GED -
San Ysidro Adult School
San Ysidro, CA06-2024
Skills
- Customer service
- Team leadership
- Conflict resolution
- Product merchandising
- Sales expertise
Languages
Spanish
Full Professional
English
Professional
Timeline
Sales Representative
Curacao Retail
07.2024 - Current
Assistant Manager
New Fashion Group
11.2019 - 12.2023
Assistant Manager
Agaci Store
07.2018 - 08.2019
Sales Supervisor
Agaci Store
06.2017 - 07.2018
Sales Associate
Agaci Store
11.2015 - 06.2017
GED -
San Ysidro Adult School