Norma Gabriela Flores Hernandez
Miami,FL
Summary
A journalism, broadcasting, and international relations student with a strong determination to collaborate with prominent television stations and international organizations. Committed, responsible, and always eager to acquire new knowledge and skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Team Member
The Cheesecake Factory
02.2023 - Current
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Accounting Assistant
Plattner Automotive Group
01.2021 - 12.2022
- Used accounting software to prepare weekly and monthly financial reports.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Catering Coordinador
Panera Bread
08.2019 - 12.2021
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
Education
Bachelor of Science - International Relations
Florida International University
Miami, FL05.2025
Bachelor of Science - Journalism, Broadcast
Florida International University
Miami, FL05.2025
Associate of Arts - Communications
State College of Florida, Manatee-Sarasota
Bradenton, FL05.2022
Skills
- Fluent in Spanish and English
- Proficient in Premiere Pro, Adobe audition, Cap Cut, Illustrator, Word, Excell, Social media platforms, laser appraiser, Manheim, Automate, Homenete, Lojack
- Reporting
- Gathering news
- Editing
- Media
- Customer Service
- Money Handling
- Leadership Qualities
- Training and mentoring
- Logistics Coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
I'm currently engaged in reporting, editing, and writing for my classes and the Caplin News, where I volunteer. My primary focus is to gain proficiency in every aspect of the news industry and the International relations.
REFERENCES
-Mercedes Agar: 941-323-8830
-Marcy Plattner: 941-374-4034
-Henry Estrada: 786-271-6382
Hobbies
I enjoy listening to the sound of string instruments. I listened to podcasts about global affairs, history, and entertainment. Going to the gym helps my mental and physical well-being. I also appreciate watching movies based on true stories, or documentaries.
Timeline
Team Member
The Cheesecake Factory
02.2023 - Current
Accounting Assistant
Plattner Automotive Group
01.2021 - 12.2022
Catering Coordinador
Panera Bread
08.2019 - 12.2021
Bachelor of Science - International Relations
Florida International University
Bachelor of Science - Journalism, Broadcast
Florida International University
Associate of Arts - Communications
State College of Florida, Manatee-Sarasota
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